Individuals interested in applying for this vacancy must have eligibility. If you are new to state service or need to gain eligibility to this classification, please Click here to open the examination bulletin and follow the instructions on “How to apply”.
The examination is a separate process from applying for this vacancy. Please be sure to follow all instructions for each process.
Virtual interviews via web portals or phone may be offered as deemed appropriate and feasible by the hiring manager – standard in-person interviews will still be offered if conditions permit.
Under the general supervision of the IT Supervisor II, and in the domain of Client Services, the incumbent will serve as a key member of the Information Technology Services Division, Client Solutions Section. Heavily interacting with end users, the Client Solutions section is responsible for the first line support for the Commission's computing hardware, software, printers, network and system related issues. The ITA aids clients requiring high technical expertise on a broad range of hardware/software on all PUC assigned equipment. This position will have an emphasis on audio visual and conferencing support and solutions.
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You will find additional information about the job in the Duty Statement.
You will find the Minimum Requirements in the Class Specification.
Job Code #:
JC-229801
Position #(s):
680-106-1401-059
Working Title:
Information Technology Associate
Classification:
INFORMATION TECHNOLOGY ASSOCIATE
$4,214.00 - $7,463.00
NOTE: Salaries do not reflect recent changes necessitated by the unanticipated budget shortfalls arising from the COVID-19 pandemic. Information for actual reductions of salaries is available in the Human Resources Manual, Section 2113, Personal Leave Program (PLP) at http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113
# of Positions:
1
Work Location:
San Francisco County
Job Type:
Permanent, Full Time
Information Technology Services Division/Client Solutions Section/ A/V Production Services:
The California Public Utilities Commission (CPUC) is one of the most influential regulatory agencies in the United States. For almost 100 years, the CPUC has worked to protect consumers and ensure the provision of safe, reliable utility service and infrastructure at just and reasonable rates, with a commitment to environmental enhancement and a healthy California Economy. The CPUC regulates privately owned electric, natural gas, telecommunications, water, railroad, rail transit, and passenger transportation companies.
The Information Technology Services Division is looking for the best candidate to join the team and continue our years of integrity and excellence. Do you strive to embody the same values that the Commission upholds? Take the opportunity now to start your career or further your career development with the California Public Utilities Commission.
Department Website: http://www.cpuc.ca.gov
A Statement of Qualifications (SOQ) must be submitted with your application. A SOQ is a narrative description of how your training, experience, and education qualifies you for the position. The SOQ must be 12-point Arial font, single-spaced, and no more than two pages. Writing that exceeds this page limit will not be scored.
The SOQ should provide specific details and examples that clearly demonstrate your qualifications. SOQs will be evaluated based on the content and writing ability, using standardized rating criteria. Competitive applicants will be invited to attend an interview. Applicants who do not submit a completed SOQ will not be considered.
All information in the Statement is subject to verification.
Please write your SOQ to address the following three questions:
To be considered for this vacancy, you must submit a Statement of Qualifications (SOQ) with your STD. 678. Your SOQ response is to be typed and no more than two (2) pages, using 12-point Arial font and answer the questions in the exact order listed. Resumes, cover letters, and other materials will not be evaluated or considered as a response to the SOQ. Applications received without the SOQ addressed as stated will not be considered.
For assistance in completing the SOQ, you may want to consider watching the following video from CalHR's Training Catalog: Basics of Writing a Strong Statement of Qualifications.
It is strongly encouraged to apply through your CalCareer Account at www.jobs.ca.gov
Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment.
Applicants who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of United States course/degree equivalency by the application deadline.
Foreign education credential evaluation services can be found at https://www.naces.org
Employment information on the STD 678 state application MUST be complete with dates, duties and responsibilities, and contact names and phone numbers of supervisors. Resumes, or referring to resumes, will not be accepted in place of the completed STD 678. Applicants who fail to submit a completed STD 678 will not be considered.
Only the most qualified candidates will be invited to an interview.
Per CCR 249.3, this job control may be used to fill subsequent vacancies.
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 1/22/2021
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Public Utilities Commission
Attn: Human Resources Division
505 Van Ness Ave, Room 3008
San Francisco, CA94102
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Public Utilities Commission
Human Resources Division
505 Van Ness Ave, Room 3008
San Francisco, CA94102
Monday to Friday Except Holidays
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
There are many benefits to joining the California Public Utilities Commission! The State of California offers a generous benefits package that includes:
and many more!
General State Employment Benefits and Protections
Click here to view more information about the outstanding benefits offered to State employees.
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website:http://www.cpuc.ca.gov
Human Resources Contact:
Human Resources
(855) 663-0222
Pucjobop@cpuc.ca.gov
Hiring Unit Contact:
Larisa Lourenco
(916) 503-6098
Larisa.Lourenco@cpuc.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Main Line
(415) 703-5331
EEOConcerns@cpuc.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Required Experience/Qualifications:
Desirable Qualifications:
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
