Axis Communications

Job Title

Technical Support Representative - Bilingual (Spanish/English)

Job Description

Looking for a new start? Think bigger. Think Axis!

Want to join a team that cultivates passion and drives innovation? At Axis, we believe in innovating for a smarter safer world. We just happen to provide cutting-edge security solutions across the globe. While each Axian has his or her own motivators, we all share the same core values.

At Axis we’re more than just a team. We are a family. We care about each other, grow together and celebrate successes. Wednesday popcorn, Friday morning bagels, ping pong, and other fun activities add to the time we spend together. This isn’t your typical 9-5. It’s a way of life!

Our leaders have a true mentorship approach that welcomes creativity and out-of-the-box thinking while fostering endless learning. Whether you want to further your education, change careers, travel to exotic places, or join a work-hard play-hard organization, at Axis, you get a life - one that offers personal and professional balance and encourages you to be the best version of yourself. It really is that kind of place!

Why imagine what it’s like when you could be one of nearly 3000 Axians worldwide contributing to the culture and innovation? Taking the first step to be an Axian is easy, all you have to do is apply!

The Technical Services Representative (TSR) - Bilingual - Spanish/English provides initial screening of all inbound technical support interactions via telephone, chat, and our online helpdesk. This is a FULLY ONSITE ROLE (under normal circumstances) and it is based out of our Corporate Headquarters in Chelmsford, MA. Shift timings are 11:30 am - 8:00 pm EST

What You’ll Do Here…

• Answer inbound customer inquiries via telephone, chat, and online helpdesk
• Collect and confirm database information for each customer
• Open and update cases in the customer relationship management system, documenting actions taken and outcome
• Provide first call resolution whenever possible and escalate calls/cases to technical or sales support as necessary
• Educate customers about website information availability
• Develop basic product knowledge

What We Are Looking For…

• Excellent communicator, written and oral
• Excellent customer service skills
• Time management and multi-tasking
• Strong computer skills
• Microsoft Office proficiency
• Detail oriented
• Bilingual in Spanish (Required); Portuguese (Preferred)

What You’ll Need…

• Relevant experience in a call center, customer service, or support environment, including troubleshooting calls
• Experience in a fast-paced environment

Physical Demands and Travel…

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee is occasionally required to lift 10-20 lbs.
• Expected travel time for this position is 10% (domestic and international)

What we have to offer...

Axis is more than a rock-star culture with cutting-edge innovation. Axis is a company that puts our employees first. Here’s just a glimpse of what we do for our Axians:

• Inspire you to grow and develop through employer-offered training as well as tuition reimbursement
• Take care of more than just the ‘work you’, but rather the ‘whole you’ through our health, dental, vision, and fitness health & wellness programs
• Support parents & their kids through paid parental leave and help to alleviate the cost through a dependent care reimbursement account
• Encourage work/life balance with a generous vacation policy - not to mention, our paid sabbatical program at your 5-year anniversary, allowing you to relax and unwind for an extended period of time
• Help prepare for your life after retirement through our 401(K) program

Want to know more about Axis? Please visit our website www.axis.com

Also, check us out at the following...

Twitter 

Glassdoor 

LinkedIn

About Axis Communications

Axis creates network solutions that provide insights for improving security and new ways of doing business. Through continual innovation since 1984, Axis is the industry leader in network video, and offers products and services for video surveillance and analytics, access control, intercom and audio systems.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Our commitment to inclusion across gender, age, identity and experience drives us forward. Axis has more than 3,500 committed employees in over 50 countries and collaborates with partners worldwide to deliver customer solutions. 

Together, we re-imagine tomorrow

For more information about Axis, please visit our website www.axis.com.