Scheduler I, Contact Center, Full-Time job, Days, Albuquerque, NM
We are hiring a Scheduler I to join our Contact Center in Albuquerque, NM
Seeking a high-performing, versatile Contact Center Team Member who finds purpose in making a positive impact in the healthcare community.
This full time job is located at Lovelace Medical Group is a multispecialty provider group, which includes clinics,doctors and advanced practice providers in a broad range of specialties and primarycare, and provides patients with exceptional health care through the support ofLovelace Health System hospitals and technology.
Scheduler I Job Responsibilities:
- Provides direct customer service and front desk assistance for assigned department to include but not limited to admitting, registering, scheduling and verifying insurance.
- CSC also handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations.
- Provide World-Class customer service through positive interaction and continuously elevate customer/patient satisfaction and experience
- Identify and resolve customer needs to achieve First Call Resolution (FCR)
- Meet/exceed established industry standard service goals and key performance indicators (KPIs)
- Agent (KPIs) - Average Handle Time (AHT), Not Ready (ACW), Commitment to Schedule, Quality Assurance, CollectionsTeam (Service Goals) - Service Levels, Abandonment Rates, Average Speed of Answer (ASA)
- Demonstrates high levels of flexibility and adaptability
- Able to answer an average of 78 – 90 calls/da
Scheduler I Education and Experience Job Requirements:
- High School Diploma or GED
- Desired: Associate's Degree in related field of study
- Medical terminology
- One (1) year of previously related experience
- Preferred: Previous medical office experience
- Preferred: Heart Saver
- Ability to type and enter data efficiently and accurately.
- Ability to work independently.
- Ability to communicate effectively.
- Knowledge of office procedures.
- Knowledge of insurance plans.
- Skilled in a variety of software applications.
Why Lovelace?
- Clinic named Patient Centered Medical Home by National Committee for Quality Assurance, 2017 Honored for “Deals of the Year” award by Albuquerque Business.
- First for acquisition of ABQ Health Partners’ women’s health
Lovelace is a drug-free employer with smoke free campuses.
ID: 19112
