UK Parliament

We are looking for a Communications Operator who has experience of working in a fast-paced and high-demand environment. This is a pivotal role supporting both operational and support staff and managers in the Parliamentary Security Department (PSD) and by engaging with senior managers and all staff. Your role is to ensure their safety and the security and protection of an iconic building and its wider estate.

Daily duties will include monitoring incidents and dispatches, making effective decisions in terms of deploying Police Officers, Fire Officers and Security Officers and keeping Security Officers up to date via a personal radio system. You will be continually offering advice and guidance to operational teams as well as dealing with incoming calls which can be contentious/of a difficult nature.

The Security Operation Centre operates 24/7, so you will be working shifts.

The Person

The successful candidate will have the following skills/experience:

• Sound working knowledge of a security operation and understanding of CCTV and alarm systems.
• The ability to work calmly and effectively under pressure, to highlight risks, prioritise issues, to take control and respond promptly to changing situations, to prioritise and risk assess in a fast-time environment.
• Good communication and interpersonal skills which demonstrate an ability to recognise and utilise the skills of colleagues and positively influence the way the team works together while upholding the principles of diversity, equality and inclusion.
• Good working knowledge of IT systems, dispatch and information management systems and basic Microsoft Office packages.
• Excellent written communication skills with the ability to produce clear,

concise and accurate documents.

• The ability to work both effectively as part of a team and to work unsupervised, using your own initiative to solve problems, taking reasoned and responsible decisions that consider all the relevant factors and information.

More information on the role and the full criteria can be found on the job description. Please review the full document before applying.

Application and selection process

Further details will be provided if you are successful at the initial application stage.

We may ask you to complete a test, presentation or other assessment as a part of your recruitment process. If you are invited to interview, we will ask you a combination of competency questions and role specific questions solely based on the criteria below. Any presentation or test requirements will be clearly communicated to you well in advance of your interview.

For further information:

Candidates can contact us on: Recruitment@parliament.uk or 020 7219 6011. 

Please note, due to the high volume of applications received for our roles at the moment, we may close this role after a certain number of applications is received.

Benefits

Annual leave starting at 30 days pro rata

Civil Service Pension scheme

Interest-free season ticket loan

Discounted membership of the in-house gym

All applications must be submitted on a House of Commons application form.