Alibaba Group

Job Description

About Alibaba.com

Alibaba.com, the original business within Alibaba Group, is the largest business-to-business (B2B) marketplace in the world and one of the world’s top three most-visited business websites. It connects 10 million+ active buyers and suppliers in over 180 countries and regions across 40 major product categories. In other words, it’s huge.

Our NYC-based team, working in collaboration with teams around the world, is rapidly transforming and globalizing Alibaba.com, growing it for and among global customers (with an initial focus on North American businesses), and leading it to triple-digit growth. We are expanding our products and services to help small and medium-sized businesses (SMBs) operate more efficiently, grow more rapidly, and empower their local communities. Our team is diverse, collaborative, bold, and innovating in a $23.9 trillion global B2B market.

Our USA operations are relatively new, and growing rapidly. The US based team works very closely with the global organization while maintaining the autonomy and nimbleness of a start-up. This is a rare opportunity to work on projects that you won’t find anywhere else, and test new and novel approaches.

What we’re looking for

We’re looking for an enthusiastic, intelligent, and hard working Sales Operations Manager to join our Sales Ops team and work to optimize our sales funnel from MQL to Closed Won and ultimately to Account Management.

You’ll be joining a team that is constantly growing and expects that today’s performance is tomorrow’s baseline, and work with Alibaba employees across all time zones and job functions. Your work will directly influence the success of our entire Seller acquisition effort in North America, and we’re looking for somebody that continuously wants to our improve our operations and will not take no for an answer. To be successful in this role you’ll need to be dynamic, thinking outside of normal expectations for the role and working within all disciplines.

Responsibilities

• Join Sales and Marketing Operations Team in managing CRM across Sales, Marketing, and Account Management.
• Learn the automation and design of leads through funnel, from Marketing, to Sales, to Onboarding and then Management.
• Be an Alibaba.com B2B expert and let that inform how you help build processes on a daily basis.
• Assist Account Management with lead list uploads and database maintenance for existing customers.
• Surface reports and handle correct lead tagging for Marketing team.
• Report on short and long term sales performance.
• Track important account management metrics such as retention and optimize service.
• Learn how to help sales team target high priority leads and identify coaching opportunities.

Job requirements

Hard Requirements

• 2-3 years of sales operations or business intelligence experience
• Experience using Hubspot CRM
• Basic Excel skills (Tables, VLOOKUP, basic formulas, etc.)
• Bachelor's Degree or equivalent experience required
• Excellent written and verbal communication skills

Core Competencies

• Energetic: Entrepreneurial spirit and passion for helping SMEs grow their businesses
• Highly Organized: You’ll be working across multiple different teams. Time management skills and ability to stay on track amongst different team projects is extremely important.
• Team Player: Drive to succeed on a high level and crush team goals month over month
• Always Growing: A willingness to learn and constantly improve. You are not satisfied with 100% and are always looking for ways to meet the next challenge
• Curious: You’re fascinated with the software sales and marketing space, and challenge how things are done
• Strategic Thinker: You think about how one change might effect the entire process, and can work across different skillsets

Perks:

• 401K match
• Great, flexible paid vacation package
• Fast paced, collaborative and fun work environment
• Regular team networking and social events
• Global colleagues and culture where the learning never stops