Basic Functions:.

• Supervises and responds to all activities of emergency services work related to assigned program work and tasks assigned by Operations Manager
• Schedules and supervise projects assigned, to successful completion.
• This Project Coordinator role is a developmental role and functions may be added over time.
• The Project Coordinator will be expected to take on more responsibility in due time based upon their desire, initiative & performance.

Basic Requirements:

• High School Diploma or equivalent
• Mitigation experience is a plus but not required
• Highly Organized
• Ability to multi-task and prioritize
• High level Communicator
• High aptitude in Microsoft office
• Dependable transportation
• Cell phone

Evaluated On:

• Performance versus annual goals
• Skill Development versus Annual Skill Development Goals
• Quality of overall Business Performance

Overall Duties Include:

• Coordinates monitors and supervises customer/homeowner quality service on a day to day basis.
• Ensures that all QA/Warranty work on an ongoing basis is completed as it arises.
• Provides input to other management based on observations from the field
• Professionally represent the Paul Davis Vision and Values.
• Interface with Emergency Services Operations Manager in the preparation of new losses on all new projects.
• Maintain constant communication with property owner.
• Schedule the completed job tasks to include but not limited to – update all job management software, update files, ensure technicians performance
• Start job in a timely manner.
• Secure necessary permits.
• Administer work orders or schedule employee assignments.
• Inspect all assigned projects for progress.
• Maintain documentation on personal inspections and project flow.
• Maintain professionalism with project conditions: (i.e.: workmanship, homeowner relationships, safety, cleanliness, and trades people conduct).
• Manage job to speedy conclusion
• Interface with Emergency Services Operations Manager regarding project progress, completion, and conditions.
• Professionally handle any and all complaints.
• Manage final walk, scope completion, and signed COC at completion of all EMS projects
• Deliver job file for closing.
• Estimate emergency services billing and come to an approved scope of repairs with insurance adjusters and/or homeowners as the need arises.
• Participate in the A/R collections
• Participate in reconstruction and contents job duties as the work flow dictates.
• Participate in marketing and business development as assigned.
• Complete special assignments as requested by Supervisor.

Hours:

• A typical shift for this position is 7am – 5pm, Monday – Friday.
• May be asked to contribute and participate in the on-call rotation. 

Reward:

• Compensation is evaluated on a yearly basis effective from the start date of employment of each calendar year. An annual reward planner (ARP) is completed at that time.
• Promotions and advancement within the position bring progressively greater challenge, learning, responsibility, and compensation.

At Paul Davis Restoration we provide extraordinary care while serving people in their time of need. We do this by providing opportunities to GREAT people who deliver Best in Class Results. We are looking for "A" Players to join our team who Respect the individual, deliver what they Promise, and have Pride in what they do, while practicing continuous Improvement.

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, content restoration, and reconstruction. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

From flooding to fires and frozen pipes, Paul Davis responds with 24-hour emergency service to restore calm in the most chaotic of events. We are here to serve in every capacity, providing excellent customer service and a quality end product. We continually strive to maintain excellence and experience that is second to none. Passion for quality drives everything we do.