Do work that matters
The Business Banking Contact Centre supports a range of business customer’s financial needs to move their business from today into tomorrow. Our Business Banking team provide invaluable support to our frontline Relationship Managers as the first point of contact to our business and private banking customers.
See yourself in our team
You'll be joining the Business Banking (BB) team - a hardworking bunch who support our online and phone business banking activities. Customer experience will be at the centre of everything you do.
As a Business Banking Specialist you will receive incoming calls and provide a premium level of technical support over the phone to assist our clients with their Business Banking needs and their merchant facilities (EFTPOS machines)
We are looking for someone who thrives in a busy environment. You’ll love the buzzing, sometimes noisy, atmosphere of our call centre and your resilient nature will see you succeed in a sometimes challenging environment.
You will have previous customer service experience and have exceptional customer service skills.
In this role you’ll master different technologies and multitask like never before. You’ll be curious by nature and want to ask the right questions to uncover our customers’ needs and in turn, offer the right products and solutions for them. We offer ongoing support to help you succeed in your new role and grow your career.
Roster
Our customers are at the centre of everything we do. To be there for them every step of the way which is why we are a 24/7 contact centre.
This is a PART TIME NIGHT SHIFT role and we will need you to be able to commit to the following:
Your start date will be contingent on your background checks clearing. This can usually take up to four weeks.
Where will you go?
This role is something you can really sink your teeth into, and most people stay in the role for over 12 months. If you live the values and demonstrate the people capabilities we can offer great opportunities both within the call centre environment or beyond in the wider group. We’ll help you find the next step that’s right for you and enable you to be the best you can be.
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 24/06/2020
