Small Business Specialist - Wetherill Park
See yourself in our team:
The CommBank Small Business Banking team have a passion for helping Australian small businesses succeed. The Small Business Banking team seek to understand the business and personal goals of business owners and use their expertise and specialist teams to provide tailored financial solutions.
Small Business Banking is the business bank for Small Businesses. Small Business Banking is a part of CBA Business and Private Banking and provides in branch face-to-face and remote support to Small Businesses across Australia. In Small Business Banking, we cultivate strong connections with our communities and customer by Building deep connections, Having compelling proposition and Exceptional Execution.
Do work that matters:
The key focus of the Small Business Specialist is to provide exceptional service to customers by understanding their business and personal needs and providing appropriate solutions either directly or leveraging the specialist and support teams available to you.
You will have a passion for providing excellent service and a desire to learn more how we can support small business owners achieve their goals. You will play a leadership role in branch by providing support and coaching as well as managing a pipeline of opportunities.
Customer Focus
- Deliver excellent customer service to small business customers for enquiries both simple and complex
- Facilitate great customer conversations that help to understand their goals and needs and providing relevant and timely solutions
- Proactively engage customers to support their business and personal goals. Prepare for customer conversations with a view to providing valuable insights
Developing relationships to support business customer goals
- Build strong, collaborative relationships with One Commbank partners to have greatest impact on our business customer well being
- Regular attendance to key stakeholder meetings
Business Outcomes
- Support the growth of Small Business customer advocacy and financial performance by understanding performance against key customer and financial measures
Manage Risk
- Anticipate and manage your Risk controls by adhering to the Bank’s processes and procedures
- Ensure understanding of the customer’s business & personal finance needs and provide appropriate solutions in line with your internal accreditation level
- Use judgement to ensure business lending; personal lending and/or credit contracts meet the customer’s requirements and objectives without exposing them to financial hardship.
You will want to apply if you have the following:
- Experience in lending (highly desirable)
- Experience in facilitating conversations with customers to help understand their needs, managing a pipeline of opportunities to ensure we meet customers’ expectations and in facilitating proactive customer contact
- Passion for Small Business customers or experience in or managing a Small Business
- Understanding and/experience in application of credit principles or policies
- Understanding of business cash flow or working capital cycles that support business operations
- The capacity to flourish in a busy, commercial, competitive environment
External Qualifications (preferred)
- Degree qualified in Financial Services or Business Discipline
- Business/Commerce or related degree (Accounting/Finance/Statistics Major desirable) or relevant experience in this area
Internal Accreditations (preferred)
- Financial Health Check Master
- FSRA Tier 2 Accreditation - (including Deposit Products and General Insurance).
- Internal lending accreditation and delegations (as appropriate) In return for your skill set and dedication to customer satisfaction, you will join a business that is dedicated to providing on-going professional development and fantastic opportunities for career progression
Applications close 28 June 2020, and you can expect to hear from us within a week of that date. All the very best of luck!
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 28/06/2020
