Job Description
SUMMARY
Jack Henry & Associates, Inc., a leading provider of technology solutions and payment processing services, is looking to hire a resourceful and driven Business Analyst. This role will be responsible for building, implementing, and enforcing sound Instructional Design standards. This individual would have a strong Instructional Design or training background, and also understand the unique challenges and opportunities that come with an external customer base.
The perfect candidate would act as a leader for the team by:
- Identifying Instruction Design issues and opportunities and recommending appropriate solutions
- Planning, performing and implementing process improvement initiatives
- Developing scalable standards, templates, and processes to increase the quality and efficiency of our output
- Developing efficient and effective output types for new projects, based on the Five Moments of Need
- Working with SMEs and other designers to improve upon existing information-gathering techniques
- Coaching less experienced peers on effectively using ID tools, methodologies, information gathering techniques, and processes to create efficient and effective eLearnings.
MINIMUM QUALIFICATIONS
- Minimum of 6 years of experience in Instructional Design and/or Training.
PREFERRED QUALIFICATIONS
- Experience working with external customers.
- Leadership experience.
- Financial Industry experience.
- Bachelor’s Degree.
ESSENTIAL FUNCTIONS
- Researches, analyzes, creates, and maintains Instructional Design Policies & Procedures.
- Manages department processes to ensure compliance and that deadlines are met.
- Defines, documents, and publishes processes and eLearning content, storyboards, templates, and related material. Observes existing practices across multiple departments with similar functions and looks for opportunities to optimize practices and processes.
- Works with Support, Development, and Documentation to develop effective and efficient communication lines between SMEs and Designers, resulting in superior eLearnings from all designers
- Supports collection and interpretation of business information.
- Diagrams and evaluates existing processes.
- Collects data to identify root cause of problems.
- Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
- Measures performance against process requirements. Aligns improvement to performance shortfalls.
- Performs Impact Analysis of all recommended changes and standards. Presents and defends recommendations to mid-management and senior level management.
- Interrelates KPIs and adjusts business variables to improve the effectiveness of the measurements used.
- Analyzes trends and provides correlated studies of potential changes and outcomes.
- Provides advanced “what if” analysis and business intelligence.
- Participates in post-project reviews to determine effectiveness, pertinence and timeliness of newly recommended processes. Identifies processes that are effective and works to change processes in need of further refinement.
- Provides consultation on the use of re-engineering techniques to improve process performance and product quality. May deliver presentations and training courses including measurement, analysis, improvement and control.
- Analyzes high volumes of data from multiple sources.
- Tracks the appropriate market space.
- Performs Cost-Benefit and other forms of analyses.
- May assist less experienced peers on Instructional Design techniques, best practices, and tools.
Equal Employment Opportunity
Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Females, minorities, veterans, and individuals with disabilities are encouraged to apply.
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