Live Nation

Job Summary:

WHO ARE YOU?

Do you enjoy dance music? Do you excel at technology and systems? Then you’re in luck! We are looking for a highly motivated self-starter who embodies both a passion for dance culture and a love of the technology support space. Is this you? Read on…

WHO ARE WE?

Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority.

Throughout our 25-year history, Insomniac has produced almost 400 festivals, concerts and club nights for over 4 million attendees in California, Colorado, Florida, Nevada, New York, Texas, Puerto Rico, and the United Kingdom, with expansions into Brazil, China, Japan and India. Insomniac’s premier annual event, Electric Daisy Carnival Las Vegas, is the largest multi-day music festival in North America, and attracted more than 400,000 fans over three days in May 2019. The company was founded by Pasquale Rotella, and has been based in Los Angeles since it was formed in 1993.

THE ROLE

Insomniac Events is seeking a highly motivated Part-Time Junior IT Support Technician to play a key role in providing support for IT, including workstations, basic network and telephony systems, remote users, etc… This position will effectively interface with staff and/or third parties to understand and diagnose issues; and follow best practices to isolate and effectively resolve them. This individual will work with a team of technicians to solve problems creatively and timely, with the ability to escalate issues to manager as needed. This position reports directly to the IT Specialist.

RESPONSIBILITIES

• Coordinate installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration
• Troubleshoot problems with computer systems and local file servers, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
• Manage ticketing and email queue and allocate requests accordingly
• Provide immediate, high urgency support to all end users at our office (MAC/Windows), which will require mobility to handle walk-ups and emergencies in the building
• Coordinate installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments
• Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsourced providers as required.
• Assist in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required
• Assist with the research of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary
• Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication
• Carry out equipment installation, following established procedures to deliver consistent reliable end-user work environments
• Assist with in office network setup and configuration including routers, switches, analog modems, and wireless access control devices
• Responsible for compliance to all IT policies and procedures regarding documentation, labeling, asset tracking and quality assurance
• Complete IT projects individually or on teams as directed by management
• Provide executive level support

QUALIFICATIONS

• Working knowledge of Windows, MAC OS experience is highly preferred
• Excellent interpersonal relations skills showing extensive experience supporting executive-level customers
• Experience with Parallels, Windows 10 O365 and MS Office applications is required
• Experience with various mobile technologies in a corporate environment including IOS and Android
• Strong knowledge in hardware and components such as monitors, keyboards, printers and disk drives
• Comp TIA A+ preferred
• Ability to work independently, make good use of time and prioritize multiple tasks
• Knowledge of Cisco VOIP telephony

WORK ENVIRONMENT

• Must be able to tolerate loud noise levels and busy environments
• May work in drastic temperature climates
• Must be able to lift up to 50 pounds
• Must be willing to work during evenings and weekend hours on behalf events, as required, to meet deadlines
• Must be able to travel to work events as needed

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

Insomniac strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.