Job Summary:
Who are we?
Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, Live Nation Media & Sponsorship and Artist Nation Management. Ticketmaster is the global event ticketing leader with nearly 465 million tickets sold and more than 12,500 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 25,500 shows annually for nearly 3,300 artists in 37 countries. Artist Nation Management is one of the world’s leading artist management companies, representing more than 350 artists. These businesses power Live Nation Media & Sponsorship to deliver music marketing programs across 900 brands enabling advertisers to tap into the over 63 million fans Live Nation Entertainment delivers annually through its live event and digital platforms.
For additional information, visit www.livenationentertainment.com.
Who are you?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
The Role:
- Works directly with executive/VIP end users to provide high urgency IT support
- Works in trouble ticket queue using to resolve end user issues opened via Remote IT Support. Works with end users via telephone or email using remote tools when necessary.
- Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
- Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
- Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
- Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.
- Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
- Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.
- Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary
- Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication.
- Carry out equipment installations at multiple venue locations, following established procedures to deliver consistent reliable end-user work environments.
- Assist with network setup and configuration including routers, switches, analog modems, and wireless access control devices.
- Works closely with network engineers, venue management and venue operations staff to assess needs and deliver the required support.
- Responsible for compliance to all IT policies and procedures regarding documentation, labeling, asset tracking and quality assurance.
Job Requirements :
Qualifications:
- B.S. in computer science or related field is highly preferred
- 5 years+ experience supporting Macintosh and Apple devices (integration, troubleshooting, support, repair, security) in a corporate Windows Active Directory environment with integration to Windows domain a plus
- Comp TIA A+ and Network + preferred
- Extensive knowledge of MAC and Windows OS and iOS operating systems
- Strong knowledge in the area of PC hardware and components such as monitors, keyboards, printers and disk drives
- 5 years+ of demonstrated progressive technical experience in a similar role within an MIS team or department
- Excellent interpersonal relations skills – experience supporting executive-level customers
- Experience with Microsoft Server, Active Directory and Exchange environments
- Experience with Parallels, Outlook for Mac 2016, Windows 10, and Office 365 applications
- Experience in security best practices, implementations and troubleshooting including 2 factor authentication, virus identification/removal and disk encryption
- Networking experience including LAN, WAN, SMTP, VPN, DNS, DHCP
- Experience with various mobile technologies in a corporate environment including IOS and Android
- Ability to work independently, make good use of time and prioritize multiple tasks
- Experience with cable testing equipment, tone generators for cable tracing, and multi-meter devices
- Must be able to travel by car to other local offices if required
- Must have a valid driver’s license and a good driving record
If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.html to join the Live Nation Entertainment team today!
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
