Live Nation

Job Summary:

WHO ARE WE?

Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority.

Throughout our 20-year history, Insomniac has produced almost 400 festivals, concerts and club nights for over 4 million attendees in California, Colorado, Florida, Nevada, New York, Texas, Puerto Rico, and the United Kingdom, with expansions into Brazil, Japan and India. Insomniac’s premier annual event, Electric Daisy Carnival Las Vegas, is the largest multi-day music festival in North America, and attracted more than 400,000 fans over three days in May 2019. The company was founded by Pasquale Rotella, and has been based in Los Angeles since it was formed in 1993.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Insomniac, our people embrace these qualities, so if this sounds like you then please read on! 

THE ROLE

Insomniac’s Headliner Experience team is an evolution of Insomniac's online customer service initiatives. We are bridging the gap between online communication and on-site Headliner needs before, during and after an event. Our team will be streamlining festival and concert informational operations that will result in improved experiences for our Headliners. The success of our team relies on passionate and knowledgeable team members who have a vision to help us improve our events show after show.

Insomniac is seeking a highly motivated and proactive info booth, ticket scanners, staff educator and ingress/egress team members. This position reports to the Operations Manager and Supervisors.

RESPONSIBILITIES

• Study event website or stay up-to-date with available information regarding Insomniac's event
• Report to Info Support leads and assist with incoming inquiries from headliners
• Contact supervisor for assistance with difficult questions or requests
• Communicate sensitive subject matter in-person and while using a radio
• May need to use personal vehicle to travel to business engagements, both local and out of town.
• Must have clean criminal and driving record, valid driver’s license, passport, and car insurance.
• Work evenings and weekends as needed to meet deadlines and work effectively under high level of pressure and demanding time lines.
• Resolve any scanning issues that may occur with a patron’s ticket at the gate in a timely and courteous manner.
• Act as a liaison for our box office, Headliner Experience and Guest Experience departments
• Report and major ticket trends or issues to direct supervisors and Front Gate Tickets representatives
• Assist with other duties as assigned on a regular or occasional basis

QUALIFICATIONS

• Music festival production and customer service-related work experience is preferred
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Must be motivated with an “Everything is possible” attitude.
• Must be an active problem solver, instilled with a sense of urgency for projects large and small.
• Must be able to professionally interact with all levels of individuals in a courteous manner and de-escalate situations before they become unpleasant.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Must be able to continuously stand or walk.
• Must be able to bend, squat, climb stairs and lift frequently.
• May occasionally walk on slippery or uneven surfaces.
• May frequently work in temperatures above 100 degrees and below 32 degrees.
• Must be able to tolerate loud noise levels in the work environment.

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

Insomniac strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.