Description
Join a team that is changing millions of lives!
Transforming smiles. Transforming lives. Transforming an industry.
Align Technology is a fast paced, empowered, international working environment. Align is progressive company that encourages creativity, innovation and a focus on providing outstanding services to our customers. System Engineer will be a member of IT Infrastructure and Operations team.
At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what’s possible.
Ready to join us?
About this opportunity
As an IT Service desk Engineer, you will be a member of the Global Service Desk Team
You will be responsible to provide complete support from end-user client machine to backend infrastructure and applications. End-user support includes, but not limited to, printers, laptops, desktops, desk phone, soft phone and cellular phones. He/she is expected to perform software and hardware installation and inventory management. Back-end support includes, but not limited to, providing complete user account provisioning: create AD and Exchange mailbox, computer account, group, and distribution lists. You will also provide support for global video conferencing solution using Polycom when it is required.
In this role, you will to:
- Plan, conduct, and direct the analysis of business problems to be solved with automated systems
- Analyze designs, acquires and implement projects for back-end systems
- Contribute to the development, testing, evaluation, or design of system or infrastructure architecture used throughout the IT solution set. Your job focus is to support internal company programs and operations
- Consistently work on complex issues that require independent action, good judgement, and a high degree of initiative to resolve issues
- Make recommendations for new processes
- Respond to assigned tickets and request within business defined service level agreements. Logging of problems and resolutions using Service Now.
- Test, analyze, and recommend new standards for laptop and desktop, communicate with vendors
- Create technical documentation to strengthen service desk support capabilities
- Follow the Global standard procedures
- Manage AD computers and users accounts
- Manage Office 365
- Configure and manage corporate end-user hardware and software
- Provide support for remote users
- Document issues and solutions
- Document help sheets, usage guides and FAQs for all end users with maximum transparency via the knowledge base
In this role, you'll need....
- Bachelor’s degree in Computer Science, Information Technology, or equivalent of 5+ years software/hardware help desk and/or front line customer service experience
- MS and other Certifications could be a Plus
- Intermediate level of experience with Active Directory, Windows Server (2008/2012R2) and work station operating systems (win 7/10)
- Intermediate level of experience with 0.365 (Exchange, Teams or Skype, One Drive, office)
- Basic level of experience with DHCP, and DNS
- Intermediate level experience with SCCM and client deployments
- Basic level of TCP/IP, networking, and VPN troubleshooting
- Experience configuring mobile devices and tablets of iOS/Android (email service, security, apps)
- It is a plus to know Macintosh technologies
- Experience from support and configuration of Wireless connections
- Experience from software/hardware help desk and/or front line customer service
- Good communication skills: ability to explain technical issues in a non-technical fashion
- Awareness of your audience and be able to tailor your language for an approach that suits them
- Fluent in Spanish
- Communication – excellent level of English speaking, writing and reading. Other European languages are a plus (e.g. Portuguese, Italian, German or French)
- Good team player attitude and behavior
- To be customer focused with the ability to adapt style to suit a situation and deal with demanding situations with a degree of patience
- Positive, can do attitude to problem resolution and interaction with the end user community
- Ability to travel internationally
Work schedule / hours
- Monday – Friday from 9:00 to 18:00
- Overtime work might be required
- 24x7 on call (if needed)
Why working for Align Technology?
Great people, innovative technologies, and meaningful work—these are just some of the things employees say make Align Technology a great place to work:
- Make Your Mark:We are a global business, but not so big that you cannot make a huge impact on our continued business improvement. Bring your A game!
- Innovation:Influence the game-changing technologies that are revolutionizing the dental orthodontics industry.
- Work in a Dynamic and Growing Industry:Ask anyone for a list of the hottest and fastest-growing industries and you will see medical and dental at the top!
Besides a challenging working environment, we offer you a good compensation and benefits package. This includes a good salary and the opportunity to participate in special projects and/or training when requested.
Sound like a good fit?
Great! Click the Apply link below to let us know you are interested. Not the right fit? Don’t worry, there are lots more opportunities. Please consider sharing this opportunity with others in your network.
About Align
Invisalign clear aligners, iTero intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dental options to their patients.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We also respect your privacy. Our Applicant Privacy Policies can be found here: http://jobs.jobvite.com/align-tech/
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