Citrixx

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

What we're looking for:

Description:

We are seeking talented engineers to join our Citrix Cloud escalation team. We believe that the customer comes first and, you will be instrumental in providing a premier customer service experience to our customers and partners. We actively resolve highly complex cases raised by our Frontline engineering team on Citrix Cloud products, services, and related matters. You will utilize your sleuthing skills to isolate, analyze, and provide resolution to customer inquiries. The pace is fast and the job is challenging but, the partnership makes this opportunity very rewarding.

What you will be doing:

• We provide technical assistance on Citrix products such as Citrix Workspace to customers of medium to large size, scope, and/or political complexity - via phone, email and/or remote access.
• You will perform advanced problem analysis and isolate problems of moderate to high complexity, with little instruction from team leads and/or management.
• Published articles on moderately complex technical support issues in Citrix’s online knowledge base, and reviews other's articles.
• Take your deep technical and product expertise, and combine it with your understanding of our customer's needs to solve their complex business challenges.
• We believe in education so you will document cases, recommendations, and resolutions clearly in the CRM system (Salesforce).
• You will participate in an on-call rotation with the transfer of cases to other geo’s in a ‘follow the sun’ methodology.

Job requirements and qualifications:

• We are looking for a minimum of 4 years of IT support experience
• You need experience installing, configuring and administering: Active Directory, Group Policies, and Windows Server Architecture
• You will have a working understanding of networking protocols, security technologies, and topography
• We need you to have a basic understanding of Databases (SQL preferred) and SAN technologies for this role
• To provide premier support, you need a general knowledge of scripting (Powershell, etc) or introductory coding knowledge
• You should have a deep understanding of OS Internals
• Experience with designing /architecting mid to enterprise-level solutions

Preferred skills:

• Website troubleshooting: IIS, Azure Web Apps, HTML, JS, REST API, Tomcat/Java, Docker
• Microsoft Azure Solutions Architect certification or related experience
• AWS Associate Solutions Architect certification or related experience
• Identity and Authentication, SSO/Federation, AD, OAuth, API-token, Cookie-based authentication
• Azure Platform utilization, AD Authentication, and management experience
• Network Trace Analysis
• Experience in low-code / no-code platforms
• Experience troubleshooting Android / iOS troubleshooting
• Application debugging experience: GDB/LLDB/Debugging Tools for Windows (WinDbg/CDB/KDB), IDE (VS/Xcode), SQL Profiler, Sysinternals, Volatility, etc

#LI-AP3

What you’re looking for:

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

Functional Area:

About us:

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice Opens a New Window. at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html Opens a New Window.

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com Opens a New Window. for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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