Junior Technical Support Engineer

Motorola Solutions

Benefits
Qualifications

Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

Job Description

  • Undertakes routine installations and de-installations of items of hardware and/or soft-ware. Takes action to ensure targets are met within established safety and quality procedures, including, where appropriate, handover to the client. Conducts tests of hardware and/or soft-ware using supplied test procedures and diagnostic tools. Corrects malfunctions, calling on other experienced colleagues and external resources if required. Documents details of all hardware/software items that have been installed and removed.
  • Initiates and monitors actions to investigate and resolve problems in systems and services. Assists with the implementation of agreed remedies and preventative measures.
  • Specifies user/system interfaces, and translates logical designs into physical designs taking account of target environment, performance requirements and existing systems. Produces detailed designs and documents all work using required standards, methods and tools, including prototyping tools where appropriate.
  • Escalation Point for 3rd line support out of working hours on a call rota of one in every three weeks 

Basic Requirements

  • Strong troubleshooting and problem-solving skills.
  • Fundamental knowledge of network principles, WAN technologies and routing.
  • Fundamental Knowledge of Microsoft Server Family including core servers
  • Experience/support of Microsoft Server High availability always on clustering, IIS (web hosting), Application Request Routing, files shares. 
  • Experience/support of Vmware and NSX 
  • Experience/support of Microsoft SQL 
  • Experience with SIP technologies.
  • Experience/support Azure 
  • Desirable exposure with Web Map Services 
  • Desirable exposure with REST API interfaces 
  • Desirable customer facing experience 
  • Must be able to attain SC clearance

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

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