Company Overview
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department Overview
Job Description
- To give direct pre- and post-sales technical support to customers from North and Latin America via phone and email for MOTOTRBO and related products. Training on supported products will be provided.
- To take ownership of customer reported issues and queries and ensure that the customer's expectations are met, as well as to regularly update and manage technical support tickets.
- To liaise between customers and internal departments in written and spoken English.
- To use technical support equipment to reproduce customer system configurations and resolve problems.
Basic Requirements
- Excellent verbal and written communication skills in English are a must
- Required to work evening shift 3:00 pm to 11:00 pm Monday to Friday
- Experience in technical customer facing environment
- IP networking skills
- Bachelor’s or Master’s degree or equivalent
- Good analytical skills and attention to detail
Optional skills (not required, but would be a definite advantage)
- Radio communications background
- ITIL knowledge
- Competitive salary package
- Opportunity to broaden knowledge in radio communications and IP networking areas
- Opportunity to make a positive real-life impact on users depending on our solutions
- Strong team-oriented culture
- Comfortable work conditions (high class offices, parking space)
- Private medical coverage
- Life insurance
- Access to wellness facilities and integration events
- Training and broad development opportunities
Travel Requirements
Relocation Provided
Position Type
Referral Payment Plan
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.
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