Company Overview
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department Overview
Job Description
The main duties of the position are as follows:
- To give second/third line technical support to both Motorola Solutions’ contracted customers and internal teams.
- To give second/third line technical support to both internal and external customers via telephone or remote access, based around a technology area in line with the ITIL framework.
- To take ownership of customer issues and ensure accurate and timely ticket management, driving investigations and root cause analysis to meet or exceed customer expectations and contractual obligations; investigations include analysing data gathered on site as well as reproducing issues in a lab environment.
- Must be able to liaise between the engineering departments and external and internal customers coherently in written and spoken English (and preferably German).
Basic Requirements
- Very good English and German skills (both spoken and written) are required
- Student of IT, Telecommunications, Linguistics or similar fields
- Ability to work in an international team
- Good analytical skills
- Knowledge of ITIL and/or experience in a technical support environment is a distinct advantage
Travel Requirements
Relocation Provided
Position Type
Referral Payment Plan
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.
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