Company Overview
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department Overview
Job Description
- Responsible for initial troubleshooting for network and application issues to ensure that issues are driven to resolution, automate repetitive tasks and monitoring of the infrastructure.
- Provide initial analysis about an incident based on log files, system information and network packet captures to co-ordinate between various teams and resolve the issue. Summarize and escalate the issue to next level Engineer if necessary
- Participate in live troubleshooting calls with the customer for issues with Push-To-Talk Application and web servers.
- Develop new tools using Python, Java script, JQuery to retrieve logs directly from User Interface, reducing time and effort consumed in collecting them from servers
- Create ansible playbooks to automate redundant tasks.
- Triage and troubleshoot issues escalated from Tier-2 and Tier-1 teams and customers.
- Monitor network performance, application performance and service integrity
- Perform extended troubleshooting and apply recovery procedure to ensure that the outages are recovered as soon as possible.
- Deploy patches on Lab/Staging (test) environments and monitor for a week by conducting diagnostic tests to confirm if the issue has been resolved.
- Basic Requirements :
- Bachelor degree in Computer Science/Telecommunications
- Automation background using scripting, knowledge in virtualization technologies, strong knowledge in linux administration
- Possess strong analytical and troubleshooting skills, fluency in scripting, solid communication skills and a desire to solve complex problems of scale.
- Monitor, operate, and maintain our 24x7 Production environment, with a focus on custom application uptime and quality.
Basic Requirements
- Masters degree in Computer Science/Telecommunications
- Possess strong analytical and troubleshooting skills, fluency in scripting, solid communication skills and a desire to solve complex problems of scale.
- Automation background using scripting, knowledge in virtualization technologies, strong knowledge in linux administration
Travel Requirements
Relocation Provided
Position Type
Referral Payment Plan
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.
Read Full Description