Vineyard Vines

Title: First Mate (Assistant Manager)

Department: Retail

Reports To: Captain (Store Manager)

Overview:

Responsible for supporting the Captain to build, guide and support the store to bring “Every Day Should Feel This Good” to customers while growing sales and profitability.

Functions & Responsibilities:

• Generate Sales:
• Supports store to meet and exceed store financial goals
• Measures and develops crew performance goals to increase profitability
• Actively looks for opportunities to drive additional sales and traffic
• Aware of market competitor activities
• Sources and supports In-Store and Head Quarter driven events
• Supports and Communicates Head Quarter initiatives
• Customer Experience:
• Personally exemplifies Shep and Ian’s vision of “ Every Day Should Feel This Good” to our customers through “Hosting the Party”
• Develops customers into repeat shoppers though information gathering, customer follow-up and email capture
• Educates crew and customers regarding product information and brand initiatives
• Ensures store practices and procedures support a positive customer experience (holds and store specific services)
• Collects and encourages crew to solicit customer feedback to better product and store environment
• Crew Development:
• Maintains welcoming fun, engaging, energetic yet professional store environments that adhere to all HR policies and laws
• Creates schedules to support an engaging customer service environment
• Develops and educates crew members
• Creates and supports manager and crew meetings and team building exercises
• Recognizes and rewards crew performance
• Builds an environment that fosters open and respectful communication with crew and Head Quarter partners
• Maintains talent pool which promotes the brand to fill open positions in a timely manner by proactive recruitment and networking
• Assists Captain(Store Manager) in conducting regularly scheduled interviews to identify and hire on the best talent for stores
• Operations:
• Supports store compliance with operational standards, expectations and federal law
• Supports crew in planning and executing direction in a timely manner
• Evaluates store operations for opportunities to enhance efficiency, productivity and profitability
• Maintains efficient merchandise controls
• Develops loss prevention awareness among all crew members
• Supports store to consistently meet payroll expectations
• Exercises prudence regarding personal/team expenses and supply management
• Merchandising:
• Supports store merchandising to reflect current compass, brand initiatives and local customer needs
• Actively looks for replenishment opportunities through restocking and Head Quarter partnership
• Audits store cleanliness, folding and visual standards
• Supports management team to make merchandise moves based on sell-through and customer feedback to drive business

Requirements:

• 9+ months as Assistant Manager in similar volume type business
• One to two years retail experience
• Strong interpersonal communication and customer service skills
• Ability to plan, manage time, and make decisions in a fast-paced environment
• Proven success in staff development and mentorship
• Competition and industry awareness
• Commitment to career growth of self and others
• Team focused, confident, and professional
• Smart, intelligent, fun, goal orientated, and driven by integrity
• Strong verbal and written skills
• Ability to perform effective selling techniques to achieve sale and repeat business
• Excellent retail business acumen including selling skills, visual presentation, and sales analysis
• Ability to work a flexible schedule including holidays, overnights, and weekends
• Ability to actively supervise the sales floor
• A passion for making people happy
• Belief in leading by example and likewise, exude a leadership as service mentality
• Excited to recruit, train, motivate and inspire as a large piece of your day-to-day responsibilities to your team
• Excellent organizational skills
• Accuracy and attention to detail
• Ability to effectively receive and communicate feedback
• Proactive and experienced in networking
• Passion for the vineyard vines brand