Desktop Support Engineer
Engineering – London
About AQR Capital Management
AQR is a global investment management firm built at the intersection of financial theory and practical application. We strive to deliver superior, long-term results for our clients by looking past market noise to identify and isolate what matters most, and by developing ideas that stand up to rigorous testing. Our focus on practical insights and analysis has made us leaders in alternative and traditional strategies since 1998.
At AQR, our employees share a common spirit of academic excellence, intellectual honesty and an unwavering commitment to seeking the truth. We’re determined to know what makes financial markets tick – and we’ll ask every question and challenge every assumption. We recognize and respect the power of collaboration and believe transparency and openness to new ideas leads to innovation.
Your Role
We are seeking a desktop support engineer who will be responsible for providing quality support services across business groups in a fast paced financial company. This is a hands-on role requiring the ability to handle various problems with expertise and to exercise exceptional judgment while working with end-users.
Responsibilities include:
- High-quality technical support to all end-users in a courteous and professional manner
- Support of end user technology including desktop hardware, applications, and mobile solutions
- Respond to calls, document problems and resolutions
- 24/7 on-call support for end-users (once every four-six weeks)
- Develop and maintain installation and configuration procedures; contribute to and maintain system standards; create and maintain documentation as it relates to configurations
- Research and recommend innovation, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
- Apply desktop OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
What You’ll Bring
- A minimum of 2 years of experience working in an enterprise level Help Desk
- Must be familiar with basic PC repair, image creation, and deployment practices for desktops.
- Comprehensive knowledge of Windows 7/10, Microsoft Office 2010/2016/365
- Broad understanding of smartphones including Android and iPhones
- Must have excellent written and verbal communications skills as well as strong customer service experience
- Must demonstrate an ability and interest in being a hands-on in the Desktop Support function
- Must be physically able to lift and carry computers and other related equipment
- Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers and other applications
- Strong analytical and problem-solving skills are a must as well as the ability to work well independently
Pluses include:
- Basic knowledge of financial markets
- Experience with VMware
- Experience with Linux desktops
- Knowledge with scripting in PowerShell, Batch, and VB
Who You Are
- Organized, detail-oriented; able to multi-task and keep track of various deadlines in a fast-paced, high demand environment
- Mature and thoughtful, with the ability to operate in a collaborative, team-oriented culture
- Highest level of integrity, empathy and character
- Creative, resourceful, and driven
- Hard-working and eager to learn in a highly intellectual, innovative environment
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