Your Role:
We are seeking an Application Support Analyst who will work as a part of a dynamic team in a rapidly growing company. While the role is truly one of individual contributor, a high degree of interaction and teamwork are required to be effective in the role. The Application Support Analyst is responsible for ensuring a high level of customer satisfaction with various applications used by the firm. Some of the primary applications are trading systems, PnL systems, Risk and Research systems. The Application Support Analyst is responsible for providing technical support to end users, answering complex questions on function and usage of systems. The Application Support Analyst is also responsible for possessing thorough knowledge of the Application and improving the current software releases.
You will:
- Develop and maintain in-depth knowledge of AQR’s Applications products in order to support customers
- Manage users expectations to ensure satisfaction with AQR and our products
- Ensure that every user is treated professionally and with respect
- Act as a user advocate to Project Management and Development
- Log, research, and accurately resolve complex customer inquiries and problems in a timely manner
- Effectively interact with Quality Assurance to report bugs identified by customers
- Ensure proper escalation occurs for unresolved issues to ensure the customer remains satisfied
- Gain and maintain current knowledge of AQRs Support Policies and Procedures
- Contribute to the advancement of Team AQRs goals
- Rotating shifts and on-call responsibilities
What You'll Bring:
- A minimum of a Bachelor’s Degree (Informatics & Computing or software engineering related preferred)
- Minimum two years of experience in directly supporting software applications in the Financial Industry
- Strong troubleshooting capability
- External customer facing experience in a software support environment
- Ability to work effectively both independently and in a small team environment
- Experience with client server or web-based applications preferred
- Knowledge of Python, C#, SQL Server, HTML preferred
- Staggering support shifts
Who You Are:
- Organized, detail-oriented; able to multi-task and keep track of various deadlines in a fast-paced, high demand environment
- Mature and thoughtful, with the ability to operate in a collaborative, team-oriented culture
- Highest level of integrity, empathy and character
- Creative, resourceful, and driven
- Hard-working and eager to learn in a highly intellectual, innovative environment
We believe that the next innovation to transform our business could come from anyone at AQR. Expect to be recognized not only for your diligence and hard work today, but for your vision for tomorrow. We are mathematicians, computer scientists, engineers and artists, passionate about advancing financial research and pushing the limits of today’s technology.
AQR is an Equal Opportunity Employer. EEO/VET/DISABILITY
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