State of California - Department of Consumer Affairs

Job Description and Duties

This is a 24-month limited term position which may be extended, cancelled, or made permanent at any time.

Do you enjoy working in a fast-paced team environment? Is providing quality customer service important to you? If so, State Fund has the job for you!

State Fund is a company you can be proud to call your employer. As California’s largest provider of workers’ compensation insurance and a vital asset to California business, our culture centers on our purpose and values.

Under the general direction of OneAdmin Planning & Operations Manager (Supervisor I), this position offers a unique opportunity to be a member of our AskAdmin team. In this role, you will support the organization by providing responses to general questions related to a variety of Administration/Human Resources (HR) related topics. The goal of AskAdmin is to ensure that our clients receive timely and accurate information to make sound decisions.

Principal Duties/Responsibilities (includes but are not limited to the following):

• Respond timely and accurately to client inquiries and process requests, meeting established Service Level Agreements (SLAs)
• Research client issues and resolve problems by clarifying issues; researching answers; implementing solutions; escalating unresolved problems
• Write and maintain articles, internal reference documents, and email correspondence on various Administration /Human Resources related topics
• Participate in various projects to meet program goals
• Lead presentations to new State Fund employees
• Provide input on ways to increase efficiencies and effectively meet our client needs

In all aspects of the performance of these duties, the incumbent will:

• Provide quality and conscientious client service
• Communicate professionally and effectively
• Manage competing demands and succeed in a time-sensitive environment
• Work independently and as part of a team
• Demonstrate a desire to succeed in a flexible, ever-changing environment
• Ensure strict confidentiality of all work and information, based on company policies and procedures
• Regular and predictable attendance

If you are interested in becoming part of a workforce where talent, experience, and expertise are valued, State Fund encourages you to apply for this employment opportunity!

You will find additional information about the job in the Duty Statement.

Benefits

State Fund employees are eligible for a number of benefits. Our benefit package includes:

Health Benefits Program (CalPERS)

Retirement (CalPERS)

Employer Health and Consolidated Benefits Contributions

Dental, Vision

401(k) and 457 Deferred Compensation Plans

Employee Assistance Program

Group Legal Services Insurance

Holidays, Vacation/Sick/Other Paid Leave

Flex Elect Reimbursement Program

Wellness and Recognition

Alternate Work Schedules

Transit Pass Program

Tuition Reimbursement

Dependent Scholarship Program

Leadership Training

Mentoring Program

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Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.