University Swaging

Job Description

Provides sustaining support to those customers assigned to their Program Managers. Sustaining support is defined as the day-to-day activity necessary to ensure all issues related to on-going product manufacture and customer service are addressed in a timely and professional manner.

Acts as the primary information collection point for all requests from customers under their management. Provides information to customers and the Program Manager as gathered from sources within the organization. Typical actions may include:

• Timely and accurately process sales orders.
• Ensure customer PO information accuracy prior to Sales Order entry
• Responds to customer requests
  • Monthly Open Order Reports and/or WIP (Work-In-Process) Status
  • Coordinates customer changes with operations – pull-in or push-outs
    • Ascertain feasibility and impact
    • Coordinate with relevant departments
  • Provides shipping information
  • Serves as liaison between sales, manufacturing staff, and customer; communication with customer on activities in these areas is essential to the delivery of customer service
• Works with Operations to resolve manufacturing issues which require customer involvement.
• Assures Operations has provided out-of-shop dates to all customer requirements and coordinates and resolves exceptions.
• Supports the Program Managers as needed.

Conducts all business transactions in accordance with the established guidelines of PCC/University Swaging business procedures and ethics.

General requirements

• 3-5 years’ experience in manufacturing; aerospace experience
• Must possess strong sales order administrator skills for difficult or sensitive customer situations and response promptly.
• Must demonstrate aptitude for creative problem resolution; conflict resolution, negotiating, persuading and speaking with others as well as responding appropriately to all levels of the organization.
• Must be highly organized self-starter and have the ability to prioritize multiple projects
• Proficient knowledge of MS Excel (i.e. intermediate knowledge and use of excel formula), MS Outlook, MS TEAMS, MS Word
• Must possess high-level of attention to details and accuracy.
• Experienced with ERP systems. Familiar with Syteline a plus
• Customer service experience a plus
• Ability to maintain a positive attitude in all environments
• Team member mentality – ability to work with others

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Company Profile

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability – not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.