Lam Research

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

The New Product Transition (NPT) Manager is responsible for leading the end-to-end transition of new products from development into field deployment and high-volume manufacturing readiness. This role serves as the critical bridge between product strategy, engineering, and field operations, ensuring successful product introduction with minimal risk and optimal customer outcomes. The NPT Manager drives cross-functional alignment, ensures field readiness, manages transition risks, and delivers successful outcomes across beta, release, and ramp phases.

What you’ll do

Program Leadership & Readiness Governance

• Lead the Field Readiness workstream within cross-functional product development programs from early development through release and operational transition.
• Develop and maintain Field Readiness Plans aligned to program milestones, PDR requirements, customer deployment schedules, and business objectives.
• Drive alignment across Product Engineering, Product Support, Training, Quality, and Account Teams to ensure readiness deliverables are completed on time.

Field Readiness Planning & Execution

• Ensure field organizations are prepared to install, start up, qualify, support, troubleshoot, and service new products.
• Partner with Product Support and Training organizations to ensure field capability requirements are met prior to deployment.

Customer Deployment & Early Lifecycle Support

• Coordinate field readiness activities for beta, first customer shipment, restricted release, and early production deployments.
• Support FOAK and strategic customer installations by ensuring resources, procedures, support structures, and escalation paths are established.

Risk Management & Readiness Assurance

• Identify readiness risks that may impact customer success, installation performance, serviceability, field productivity, or product support.
• Maintain readiness dashboards, action items, and issue tracking mechanisms to ensure visibility and accountability.

Transition to Normal Operations

• Plan and coordinate successful transition of ownership from NPT to Field Productivity Owners, Account Teams, and Product Support organizations.
• Ensure readiness packages, training materials, procedures, support models, and lessons learned are transferred to operational teams.

Who we’re looking for

• Bachelor’s degree with 12+ years of experience; or Master’s degree with 8+ years’ experience; or a PhD with 5+ years’ experience; or equivalent experience.
• 8+ years of continuous improvement or technical program management.
• Experience leading cross-functional teams and demonstrating excellent leadership and influence skills to deliver results.
• Excellent communication and executive presentation skills with the ability to present to audiences at all levels in the company.

Preferred qualifications

• Experience in or deep knowledge of Semiconductor fabrication, Semiconductor Equipment Operations, or related industries is a plus.
• Expert knowledge of Program Management methods and experience in Product Development & Release (PDR) procedures.
• Expertise with project management software and tools including MS Project, QuickBase, Office Timeline, or equivalent.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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Our Perks and Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.