Job Description
Work under the supervision of the Director and department lead, to enter and admit patients into the hospital and laboratory computers and order appropriate tests. Respond to questions and requests from lab customers; answer telephones and direct calls as needed. Retrieve specimen, maintain files, specimen blocks and slides as needed. Logs all specimens into the computer prior to testing. Performs waived testing and phlebotomy. Collect or monitor the collection of specimens for certain special testing, and maintain files relevant to referral service testing and hospital laboratory. Greet patients, visitors, and customers in a professional, courteous manner.
Responsibilities
- Verify proper labeling and specimen integrity with documentation as needed. Logs specimens into Meditech, delivers specimens to designated department for testing. Places specimens on hematology analyzer. Centrifuges STAT specimens when needed.
- Performs waived testing as needed. Documents quality control. Enters results into the patient’s EMR.
- Perform phlebotomy as needed for outpatients.
- Enter patient data into hospital and laboratory computers to ensure correct identification, processing, and billing. Correctly assigns ICD-10 codes to referral accounts in a timely manner (within 24 hours). Calls physician office for missing billing information or required patient demographic information in a timely manner (within 24 hours).
- Order tests on specimens, label specimens, and deliver specimens to departments. Communicates with physician’s offices and document any specimen issues.
- Serve as customer service contact for physicians’ offices to resolve requisition and specimen problems. Fax and mail reports to offices. Fill requests from client offices for specimen collection supplies.
- Answer telephones; answer inquiries or direct calls to correct destination. Help customers as needed for excellent customer services. Communicate effectively with patients, physicians, and hospital staff. Gives excellent customer service while focusing on RESPECT Plus.
- Perform computer functions necessary to support specimen received, accessioning specimens and result verification. Sends and files patient reports as needed.
- Maintain file of requisitions and reports.
- Other duties as assigned
Education
Work Experience
- Four to six weeks orientation and training period to become competent. Additional time necessary for proficiency. - Required
Licenses and Certifications
- Basic Life Support (BLS) - Required within 90 Days
- CPI: Nonviolent Crisis Intervention - Required within 90 Days
Travel Requirements
About Us
Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.
Mosaic has a wide array of benefits to meet each employee’s individual needs. Our benefits were designed by listening to people just like you. Mosaic also offers several perks with a focus on ensuring our employees feel valued, including concierge services, employee lounge, wellness programs, free covered parking, free on-site and virtual health clinics and many more. When paired with compensation and recognition, it is what continues to make us the employer of choice for employees at any stage of their journey.
- Job Identification 2188
- Job Category Allied Health
- Posting Date 08/19/2026, 02:04 PM
- Job Shift Variable
- Locations 5325 Faraon St, Saint Joseph, MO, 64506, US (On-site)
- Assignment Category PRN (as needed)
- Sign-On Bonus Available No
- Schedule Variable
- Working Hours 0
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