Rosewood Hotel Group

Job Description

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The Chancery Rosewood is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.

As a Flexible Host – Eagle Bar, you will be the first point of contact for guests visiting one of the hotel's vibrant bar destinations. You will create a warm and memorable first impression, ensuring every guest receives a seamless welcome while supporting the smooth flow of the outlet. This is an exciting opportunity to be part of a luxury hospitality environment where genuine connections and exceptional service are at the heart of every experience.

Key Responsibilities

• Welcome guests warmly and create a positive first impression upon arrival.
• Manage guest reservations, seating arrangements, and waiting lists efficiently.
• Escort guests to their tables and provide information about the venue, menus, and offerings.
• Maintain an organised and accurate reservation system while communicating effectively with the service team.
• Anticipate guest needs and deliver personalised service that reflects Rosewood's standards of hospitality.
• Handle guest enquiries and feedback professionally, resolving issues or escalating when appropriate.

About You

• Previous experience in a host, reception, guest relations, or hospitality role is preferred.
• Naturally warm, engaging, and confident when interacting with guests.
• Excellent communication and organisational skills with strong attention to detail.
• Able to remain composed and professional in a busy, fast-paced environment.
• Flexible availability, including early mornings, evenings, weekends, and public holidays.
• A positive team player who enjoys creating memorable experiences for guests.

What we can offer you

• The opportunity to work at a prestigious luxury hotel.
• Flexible casual shifts to suit your availability.
• Experience within a world-class luxury hospitality environment.
• A supportive, professional team culture.
• Competitive hourly rates.

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood

Rosewood Hotel Group is built on relationship hospitality, where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.

About Us

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Rosewood Hotels & Resorts®, in partnership with renowned real estate developer Qatari Diar, is pleased to announce the opening of the brand’s second London property. Officially named The Chancery Rosewood, and situated in the city's distinguished Mayfair district, the new hotel brings Rosewood Hotels & Resorts’ signature A Sense of Place® philosophy to life, drawing on the local sensibilities of the destination to shape the guest experience in myriad ways, including expert-led design and décor. Balancing the rich history of the iconic building with the contemporary comforts prioritised by today’s luxury traveller, the hotel showcases architecture restoration by British architect Sir David Chipperfield of David Chipperfield Architects and interiors by French architect Joseph Dirand.