Job Description — Principal, Customer Experience QA System
Exp - 13-15 yrs
Bangalore (Hybrid)
The Principal, Customer Experience QA System is responsible for defining and driving the quality system of the Unified Web Front-End.
This role ensures that quality is treated as a core engineering capability, embedded across all applications, enabling a reliable, performant, and scalable customer experience at global scale.
Acting as a senior technical authority, the role establishes platform-wide standards, governance frameworks, and engineering practices, operating through influence across a multi-team, multi-domain environment.
Define and drive the platform-wide QA System
Establish a unified validation model (functional, integration, regression, accessibility, performance)
Own automation strategy and CI/CD integration
Define and monitor platform-level KPIs
Drive shift-left practices including testability and contract testing
Define and enforce Release Readiness Framework
Provide independent quality assessment for each release
Deliver formal quality recommendations based on readiness criteria
Escalate unresolved risks with business impact and mitigation options
Standardize readiness scorecards and governance artifacts
Ensure consistency across independently released applications
Define cross-domain integration testing standards
Identify and mitigate dependency risks
Drive reuse and standardization of test assets and practices
Define platform performance validation strategy
Establish observability as a release condition
Ensure reliability and scalability beyond functional validation
Collaborate with infrastructure on performance engineering
Leverage incidents and observability insights
Lead Root Cause Analysis from quality perspective
Maintain quality backlog
Drive measurable improvements in automation and coverage
Represent quality posture at governance level
Translate risks into business impact
Publish quality dashboards
Influence stakeholders toward platform stability and consistency
Extensive experience in QA in large-scale digital platforms
Experience building QA systems at platform level
Strong expertise in automation, performance and observability
Experience in multi-team environments
Strong influencing skills without authority
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€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
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