NICE

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

As a DevOps Engineer specializing in Database Reliability with 8-12 years of experience, you will be responsible for designing, developing, and maintaining robust automation and reliability solutions to support the stability and performance of our data platforms in our Azure SaaS environment. You will work closely with Platform Engineering, SRE, Cloud Operations, and R&D teams to build infrastructure-as-code, CI/CD pipelines, and self-healing automation that keep our data services scalable, observable, and resilient. Your mission is to bring DevOps engineering rigor — automation, infrastructure as code, and reliability engineering — to the way we operate and evolve our database platforms, ensuring our cloud-native offerings enable efficient development at scale.

How will you make an impact?

• Own availability, reliability, scalability, and performance of production and non-production database platforms through automation-first practices.
• Design and maintain Infrastructure as Code (Terraform/OpenTofu) for provisioning, configuring, and managing AWS RDS (PostgreSQL), Aurora, DynamoDB, and Amazon OpenSearch environments.
• Build and automate backup, restore, high-availability, and disaster-recovery pipelines as code.
• Lead investigation and resolution of infrastructure and database-related incidents, and drive post-incident reviews with a systems/automation lens.
• Partner with Platform Engineering and SRE to define standards, golden paths, and best practices for database lifecycle management.
• Build secure, scalable, self-service data platform workflows for application teams via CI/CD and GitOps pipelines.
• Build and maintain observability for data platforms using Prometheus, Grafana, and OpenTelemetry — metrics, logs, and alerting.
• Support performance tuning, capacity planning, and query optimization efforts in collaboration with engineering teams.
• Drive automation of provisioning and operations across the stack using Infrastructure as Code and GitOps practices.
• Ensure compliance with security, regulatory, and data governance requirements through automated policy and guardrails.

Must-have:

• AWS (RDS, Aurora, IAM, Networking, Monitoring)
• PostgreSQL
• Terraform / OpenTofu

Also required:

• Kubernetes (EKS)
• Prometheus, Grafana, OpenTelemetry
• CI/CD and GitOps pipelines

You will have an advantage if you also have:

• Knowledge of Amazon OpenSearch or similar search technologies.
• Background in time-series data platforms.
• Experience working in regulated or compliance-driven environments.
• Kubernetes-native database operation experience.

What’s in it for you?

At NiCE Actimize, you will work on mission‑critical platforms that protect the global financial system. You will be part of a strong Platform Engineering organization focused on automation, reliability, and developer experience, with opportunities to grow technically and professionally while making real‑world impact.

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11452

Reporting into: Senior Director of Engineering

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.