System One

Job Title: Sr Process Engineer – IT Production Support

Location: Columbia, Maryland

Type: Contract To Hire

Compensation: $53/hr W-2

Work Model: Hybrid – onsite 2 to 3 times a month

Hours: 40.0

Responsibilities

• Monitor daily production processes across platforms including Mainframe (z/OS), CA7, and Jenkins.
• Monitor applications using tools like Dynatrace and Jenkins for system health and performance.
• Ensure successful execution of batch jobs and workflows; respond to alerts and system issues.
• Diagnose, troubleshoot, and resolve job failures (abends), including restarting production and test jobs.
• Provide Tier 1/L1 support for production applications and tenant systems.
• Perform end-to-end incident lifecycle management including triage, analysis, resolution, and closure.
• Conduct root cause analysis (RCA) and identify recurring incident patterns.
• Document incidents, escalations, and resolutions in tracking tools (e.g., ServiceNow, SharePoint, Salesforce).
• Collaborate with development, QA, and infrastructure teams for issue resolution.
• Analyze and process EDI 837/835 healthcare claims and XML files.
• Investigate claim errors (e.g., 999 rejections) and ensure data integrity.
• Write and execute complex SQL queries across multi-database (Oracle) environments.
• Develop and maintain SOPs, runbooks, and system documentation.
• Document monitoring design, workflows, and support processes.
• Contribute to continuous improvement initiatives and operational efficiency.

Requirements

• BS in computer science, IT, or related field
• 5–7+ years of experience in IT production support or operations
• Experience with CA-7 job scheduling and batch processing
• Strong analytical, troubleshooting, and problem-solving skills
• Proficiency in SQL and Oracle databases
• Experience with incident management processes and tools
• Mainframe: COBOL, JCL, CA7
• Scripting: Python, Groovy (Jenkins pipelines)
• Monitoring Tools: Dynatrace, Jenkins, Prometheus
• Databases: Oracle, SQL, Snowflakes
• EDI: 837/835 transactions, XML processing
• Tools: Jenkins, SharePoint, Salesforce or similar ticketing systems
• BS degree required

Preferred Qualifications

• Knowledge of Claims Adjudication processes (Healthcare domain)
• Experience with EDI transaction standards and healthcare claims systems
• Exposure to object-oriented programming languages
• Experience working with Blue Cross Blue Shield (BCBS) or similar plans

Work Environment

Fast-paced, production-critical IT environment

Require on-call support or extended hours during production incidents.

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System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.