State Compensation Insurance Fund

$4,935.00 - $8,740.00 per Month

Job Description and Duties

This position may be filled at one of the following State Fund locations: Pleasanton, Sacramento and Vacaville.

Are you an analytical problem-solver who thrives on tackling technical challenges, improving systems and processes, and empowering others through training and support?

State Fund's IT Network Operations - Cloud Operations – Network Infrastructure Service Unit has an opening for an Information Technology Associate (ITA) Network Analyst.

Under the general supervision of the Information Technology Manager I, the Information Technology Associate supports the daily operation, maintenance, and troubleshooting of State Fund’s non enterprise data networks, including Wi-Fi, IoT devices, REM wall tablets, and related networked equipment. The incumbent performs routine to moderately complex technical tasks following established procedures and standards. The work supports network reliability, system functionality, and customer service for internal users. Complex or unusual issues are escalated to senior technical staff.

Key responsibilities include, but are not limited to the following:

• Provide Tier 2 and Tier 3 support by troubleshooting routine connectivity or configuration issues and escalating issues that require advanced analysis.
• Monitor system alerts, perform initial triage, and take corrective action within established guidelines.
• Assist team in carrying out assigned portions of implementing approved technological solutions.
• Maintain accurate documentation of routine network changes, installations, and configurations under supervision.

Support team members by providing basic technical assistance and communicating issues to senior staff. The ideal candidate is expected to:

• Deliver exceptional customer service and responsive technical support
• Communicate effectively with internal and external stakeholders at all levels
• Build and maintain effective, cooperative working relationships with those contacted in the course of work
• Successfully work independently with minimal supervision while maintaining accountability and accuracy
• Be flexible, adaptable, and collaborative in a dynamic environment

You will find additional information about the job in the Duty Statement.

Benefits

State Fund employees are eligible for a number of benefits. Our benefit package includes:

Health Benefits Program (CalPERS)

Retirement (CalPERS)

Employer Health and Consolidated Benefits Contributions

Dental, Vision

401(k) and 457 Deferred Compensation Plans

Employee Assistance Program

Group Legal Services Insurance

Holidays, Vacation/Sick/Other Paid Leave

Flex Elect Reimbursement Program

Wellness and Recognition

Alternate Work Schedules

Transit Pass Program

Tuition Reimbursement

Dependent Scholarship Program

Leadership Training

Mentoring Program

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Benefit information can be found on the CalHR website and the CalPERS website.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.