DHL

Sr. Manager, Functional Processes

DHL eCommerce | Weston, FL (Hybrid)

Introducing Next Mile: A new Pilot Career Development Program designed to accelerate your growth, working across strategic initiatives in our organization. We're introducing three (3) new Sr. Manager roles that will give YOU the opportunity to support high-impact projects, build cross-functional experience, and help accelerate our key business priorities.

Click here to submit your application!

About the Role

At DHL eCommerce, our people are our greatest asset. As a certified Great Place to Work and Top Employer, we are committed to creating an environment where employees can grow, innovate, and make a meaningful impact.

We are seeking a Senior Manager, Functional Processes to lead high-priority business initiatives that support DHL eCommerce Americas' 2030 Ambition. This role is ideal for a project management and continuous improvement leader who combines strong PMO capabilities with a passion for execution.

The successful candidate will lead complex cross-functional initiatives from planning through implementation, driving process improvements, operational excellence, and business transformation across the organization. This is a highly visible role for a professional who can influence stakeholders, solve complex business challenges, and deliver measurable results in a fast-paced environment.

Key Responsibilities

• Lead and execute strategic, cross-functional projects that support business priorities and operational objectives.
• Drive continuous improvement initiatives by identifying opportunities, developing solutions, and implementing sustainable process enhancements.
• Partner with stakeholders across the organization to deliver transformation programs, including process improvement, digital adoption, and organizational change efforts.
• Establish project governance and ensure consistent execution of functional strategies, standards, and best practices.
• Analyze business performance and provide data-driven recommendations to improve efficiency, effectiveness, and decision-making.
• Provide leadership and execution support during periods of transition, peak demand, or capability gaps to ensure business continuity.
• Champion a culture of continuous improvement, accountability, collaboration, and operational excellence.

Minimum Qualifications

To be considered for this role, candidates must have:

• Bachelor's degree in business administration, Engineering, or a related field.
• Four (4) or more years of consulting experience OR eight (8) or more years of project management experience.
• Demonstrated experience leading complex, cross-functional projects from planning through implementation.
• Experience driving process improvement, operational excellence, continuous improvement, or business transformation initiatives.
• Strong stakeholder management, communication, analytical, and project leadership skills, including proficiency with Microsoft Excel, PowerPoint, and data visualization tools.

Preferred Qualifications

• First Choice, Six Sigma, Lean, or similar continuous improvement certification.
• Project Management Professional (PMP) certification.
• Experience supporting organizational change management and digital adoption initiatives.

Why Join DHL eCommerce?

• Competitive compensation and bonus opportunities.
• 401(k) with company match.
• Medical, dental, vision, and wellness benefits.
• Tuition reimbursement.
• Paid vacation, sick time, company holidays, and floating holidays.
• Paid parental leave.
• Employee Assistance Program and employee discount programs.
• Company-paid life insurance, short-term disability, and long-term disability coverage.

Work Environment & Travel

• Regular sitting, standing, and walking throughout the workday.
• Travel requirement of less than 10%.
• Position may require flexibility and mobility to support developmental or business-critical assignments.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Equal Opportunity Employer - Veterans/Disabilities