Texas A&M University

Job Title

Program Coordinator I

Agency

Texas A&M University

Department

Mba Program Office

Proposed Minimum Salary

$4,166.67 monthly

Job Location

College Station, Texas

Job Type

Staff

Job Description

What We Want

Mays Business School is seeking a Program Coordinator I to support the administration and strategic development of program operations through database maintenance, CRM support, and data security management. In this role, you will build and maintain Salesforce components, including emails, dashboards, reports, event landing pages, and forms, while responding to and completing Salesforce work requests. The successful candidate will help ensure data integrity, support system enhancements, and provide reporting and analytics that contribute to program goals and team success. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a collaborative environment. This role can be based in either College Station, TX or Houston, TX, depending on candidate location.

What You Need to Know

Salary: Starting at $50,000/annually.

Location: This role can be located in either College Station, TX or Houston, TX.

Cover Letter/Resume: A cover letter and resume will assist us in our review of your application materials. These can be uploaded on the application under CV/Resume.

Other Requirements and Factors:

• This position requires occasional travel.
• This position may require work beyond normal office hours and/or work on weekends.

Qualifications

Required Education and Experience:

• Bachelor’s degree or equivalent combination of education and experience.
• 2 years of administrative, program, customer service, database, or related experience.

Preferred Qualifications:

• Master’s degree.
• Knowledge or experience in information systems.
• Previous CRM experience.
• Knowledge of Apex, Visualforce, JavaScript, HTML, CSS and SOQL/SOSL.
• Ability to function in a deadline-driven environment with multiple projects simultaneously.
• Knowledge of Texas A&M University systems and regulations.

Knowledge, Skills, and Abilities

• Demonstrate a commitment to collaboration and cooperation with multiple program leaders.
• Strong interpersonal and communication skills, with the ability to conceptualize, organize, and provide constructive feedback to leadership.
• Ability to handle multiple priorities effectively and assist in planning, installing, and utilizing various software platforms.
• A solid understanding of data management concepts—such as relational databases, data security, data governance, and database maintenance—is essential.
• Proficiency in Microsoft Excel, Word, and Outlook, along with strong verbal and written communication skills.
• Capable of engaging effectively and providing excellent customer service.
• Demonstrate a high aptitude to learn.

Physical Requirements

• Some lifting/carrying of classroom/presentation materials. Ability to lift, carry, load or unload up to 20 lbs. of instructional materials.
• Ability to travel independently to other and/or remote locations by driving and/or flying on commercial airlines.

Essential Duties/Tasks

Database Maintenance

• Serves as the Salesforce representative, overseeing assigned constituents.
• Acts as the liaison between end-users and technical support groups to facilitate constituent needs. Completes all work requests timely.
• Works with Mays Marketing to provide Salesforce communications support.

CRM Support

• Creates forms, portals, populations, fields, prompts, event templates, and automations, as needed.
• Participates in annual cycle prep for multiple programs.
• Follows established procedures in building Salesforce components.

Data Security

• Handles activities related to the security of data maintained in the Salesforce CRM Database. Adheres to security protocols and access standards and criteria.

Training & Professional Development

• Serves on office search and planning committees.
• May develop and update training materials and deliver training sessions.
• Attends and participates in meetings and discussions for the innovation and improvement of the CRM.

Who We Are

Texas A&M University’s Mays Business School is a vibrant learning organization of more than 175 faculty members, 125 staff members, and 6,400 undergraduate and graduate students in accounting, finance, management, management information systems, marketing, and supply chain management. Mays Business School’s vision is to advance the world’s prosperity. To advance the world’s prosperity means providing a better future for generations who follow, including quality of life, environment, and economic systems. To fulfill this vision, our mission is to be a vibrant learning organization that creates impactful knowledge and develops transformational leaders.

Mays Business School Graduate Programs Mays offers Full-Time, Professional, Executive, Flex Online MBA programs as well as a unique MBA + M.S. Analytics program. Our program helps students advance their careers by mastering core business knowledge, honing skills through high impact learning experiences, developing personalized leadership styles, and leveraging the power of the global Aggie Network.

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee
• Living Well, a program at Texas A&M that has been built by employees, for employees

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experience. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

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