University of Utah

Department 01687 - BUSINESS SCHOLARS Job Summary

The Program Manager at Eccles Global plays a pivotal role in developing and managing international study abroad programs, fostering a vibrant global learning environment for our students. This is not a work-from-home or hybrid position. International travel is a required and essential function and occurs at the director’s discretion. This position reports to the Director of Eccles Global.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Responsibilities

• Work with the Director of Eccles Global and stakeholders across the university, such as academic departments, faculty, and the Dean’s office, to develop, implement, evaluate, and assess new global opportunities for our students.
• Develop and implement program assessment and continuous improvement processes.
• Serve as a liaison with key stakeholders, including the office of Learning Abroad, partners, and affiliates.
• Guide students through program selection and the application process through individual meetings and information sessions.
• Review applications and make or recommend admissions decisions, including managing wait lists.
• Design and lead pre-departure and re-entry sessions covering academic, cultural, and logistical preparation.
• Navigate difficult situations with parents, faculty, and stakeholders with tact and discretion, including the confidence to say no and hold firm when necessary.
• Partner with program and Eccles leadership and third-party vendors to build and manage fiscally responsible programs, including coordinating logistics such as flights, housing, ground transportation, and related contracts.
• Assist students with visa processing and related travel documentation as needed.
• Recruit students for Eccles Global programs.
• Engage in international travel to vet locations and support programs on-site, including emergency and well-being support.
• The Program Manager is fully responsible for program execution and on-the-ground problem solving, including long days and on-call availability.
• Leverage AI tools to draft communications, synthesize research, analyze assessment data, and streamline workflows.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Operations Program Manager, I: Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

Preferences

• Fluency with AI tools (e.g., ChatGPT, Claude, Gemini, Perplexity) and a demonstrated ability to integrate AI into daily work, including the judgment to evaluate and verify AI-generated output.
• Experience studying, living, or working abroad.
• Proficiency in a second language is a plus.
• Experience planning and coordinating group travel, events, or complex logistics.
• Experience supporting program budgets and planning.

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

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As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.