Summary Develops implements and maintains application software to established standards and specifications. Modifies acquired application software using tables, profiles and other vendor supplied customization tools to reflect approved changes specified by the users. Implements approved changes to application software to maintain currency standards, correct problems modify or enhance applications function. In cooperation with technical support and operations staffs, prepares application software procedures and documentation for usage, operation, backup and recovery, problem resolution, shutdown and initialization, and process automation. Core Competencies Results Driven Professionalism Problem Solving/Analysis Technical Capacity Communication Proficiency Customer/Client Focus Teamwork Oriented Job Duties Implement error free application software in a timely manner. Achieve a 90% user approval rating for assigned application software as established by annual user survey. Maintain assigned applications at or above the performance level agreed to with the user as documented in the service level agreement. Proactively monitor the performance of assigned application software and makes approved changes to improve operating efficiency and effectiveness of assigned applications. Proactively diagnosis and correct application software problems and improve operating performance. Complete assigned software implementation tasks with high quality and on schedule. Work with project manager, programmer/analyst and users to identify opportunities to improve operating effectiveness and efficiency of applications and business processes. Requirements Bachelor’s degree. Expertise in Job Control Language (JCL), application programming language(s), software problem diagnostic tools, and other tools required to implement, monitor, diagnosis and maintain assigned applications.
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