Innovetive Petcare

Schedule:

• Monday: 7:00 AM-5:00 PM
• Tuesday-Thursday: 5:00 PM-10:00 PM

Are you passionate about helping pets and the people who love them? We are seeking a friendly, dependable, and detail-oriented Veterinary Client Service Representative (CSR) to join our veterinary team. As the first point of contact for our clients, you’ll play an essential role in creating a welcoming, compassionate, and organized experience while supporting our veterinarians and technicians in delivering exceptional patient care.

If you thrive in a fast-paced veterinary clinic, enjoy providing outstanding customer service, and have excellent communication skills, we’d love to hear from you!

Some of the responsibilities you will own in this role:

• Greet clients and patients with professionalism, warmth, and compassion.
• Answer multi-line phones and respond to client inquiries.
• Schedule appointments and obtain accurate patient medical histories.
• Verify patient vaccination records, immunization status, and required testing.
• Communicate patient arrivals and treatment needs with veterinarians and veterinary technicians.
• Process invoices, collect payments, and explain charges when needed.
• Fill prescription medications, prescription diets, and over-the-counter products as directed by the veterinarian.
• Accurately maintain patient records and enter information into veterinary practice management software.
• Support daily front desk operations while delivering exceptional customer service.
• Perform additional duties as assigned to support hospital operations.

Preferred Qualifications

• High school diploma or equivalent.
• Previous experience in a veterinary clinic, animal hospital, or veterinary customer service role preferred.
• Strong communication, organizational, and multitasking skills.
• Ability to remain calm and compassionate in a fast-paced environment.
• Ability to lift 30-50 pounds.
• Availability to work evenings, weekends, and holidays as needed.

Why You’ll Love Working Here

Our team is dedicated to providing compassionate, high-quality veterinary care while creating an exceptional experience for every client and patient. We value teamwork, kindness, and professional growth, offering a supportive environment where every team member makes a difference.

If you’re looking for a rewarding career as a Veterinary Client Service Representative, Veterinary Receptionist, or Veterinary Customer Service Representative, we’d love to hear from you. Apply today and help us make a positive impact on the lives of pets and their families!

About Animal Emergency & Specialty Center - Chattanooga

Animal Emergency & Specialty Center of Chattanooga is a 24-hour Emergency and Referral facility. We are a one-of-a-kind specialty animal hospital comprised of a cohesive group of experts who values teamwork and client experience. Our hospital is a neighborhood partner and a trusted resource that has the tools to provide advanced diagnostics, evaluation, and treatment.

We provide veterinary care in an environment rooted in comfort and compassion. Our hospital is comprised of a cohesive group of veterinarians who are board-certified, with advanced experience and training in a variety of areas: internal medicine, surgery, and oncology. We use state-of-the-art medical technology and fully equipped surgical suites, including an on-site CT scanner, digital X-ray, ultrasound, and endoscopy.

Hear more about working with us from the team at Animal Emergency and Specialty Center of Chattanooga!

Equal Opportunity Employer Policy

Animal Emergency & Specialty Center of Chattanooga is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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Compensation: