OpenText

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your impact

As a Lead Site Reliability Engineer, you will play a key role in shaping the reliability, scalability, and operational excellence of OpenText's cloud services. You will lead initiatives that enhance system availability, performance, and stability while driving automation and operational efficiency across our cloud platforms.

Working closely with engineering, product, and business teams, you will provide technical leadership in the design and implementation of monitoring, observability, and reliability solutions. You will champion best practices, mentor team members, and help drive a culture of continuous improvement through data-driven decision-making and proactive problem-solving.

As part of a rapidly growing Cloud Application Engineering organization, you will have the opportunity to influence the future direction of our cloud operations, ensuring customers receive a reliable and high-performing experience at scale.

What the role offers

• Lead the design and implementation of monitoring, logging, alerting, and observability solutions for mission-critical cloud services.
• Drive reliability engineering initiatives that improve service availability, operational efficiency, and customer experience.
• Partner with development, platform, and business teams to define and implement operational best practices and scalable solutions.
• Take ownership of major incidents, root cause investigations, and service improvement initiatives, ensuring long-term reliability gains.
• Mentor and support fellow engineers, sharing expertise and helping to develop technical capabilities across the team.
• Work with modern cloud-native technologies, automation frameworks, and large-scale distributed systems in a collaborative, innovation-focused environment.

What you need to succeed

• Significant experience supporting and operating large-scale Linux-based production environments and distributed cloud systems.
• Strong hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud, alongside container technologies including Kubernetes and Docker.
• Expertise in automation and scripting using languages such as Python, Shell, Perl, or JavaScript, with a focus on reducing operational overhead.
• Deep understanding of monitoring, observability, logging, and APM tools, with the ability to drive proactive reliability improvements.
• Strong technical knowledge across application architectures, middleware technologies, databases, messaging platforms, APIs, and microservices environments.
• Demonstrated ability to lead complex technical initiatives, influence stakeholders, mentor engineers, and drive resolution of critical production issues in a 24x7 environment.

One last thing

OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

#LI-GM1

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.