Knoll

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Systems Administrator - Salesforce

J o b D e s c r i p t i o n

GENERAL PURPOSE As Systems Administrator - Salesforce, you’ll play a vital role at MillerKnoll. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform. Our Salesforce user experience is of great importance to us; therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets and designing solutions with user satisfaction as a priority. We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The individual will be responsible for maintaining system performance, configuring Salesforce features, supporting users, and helping scale our CRM operations as the business grows. ESSENTIAL FUNCTIONS

• Administer and maintain the Salesforce platform, including user and license management, roles, profiles, permissions, and security settings.
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards and reports
• Implement changes to improve business processes, user experience, and system efficiency.
• Sandbox environment management.
• Identify unused or underutilized platform features.
• Provide end-user support and training, addressing day-to-day system queries and issues.
• Collaborate with cross-functional teams (Sales, Service, Support, Marketing etc.) to implement system enhancements.
• Manage data imports, deduplication, and data hygiene using tools like Data Loader or third-party solutions.
• Monitor System performance and resolve platform-related issues.
• Support release management, deployments, Salesforce updates and refreshes, including testing and documentation.

QUALIFICATIONS

• Strong Salesforce product knowledge and at least 3+ years’ of Salesforce Administration hands-on experience with Sales/Service cloud.
• Certified Salesforce Administrator is preferrable.
• Experience with data management, reporting, and automation tools in Salesforce.
• Proficiency with Salesforce Lightning Experience.
• Experience working in an Agile environment.
• Experience with third-party integrations and AgentExchange tools.
• Experience with Agentforce and AI tools is a plus. Education/Experience Bachelor's Degree in Computer Science or related field.

Skills and Abilities

• A proactive attitude to platform enhancements
• Excellent relationship-building skills
• Available and responsive to questions
• Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Demonstrates continued personal/professional development This role will work in the shift timings of 12:00 P.M. to 9:00 P.M. or 2:00 P.M. to 11:00 P.M. IST. The employees could be requested to work in a different shift on rare occasions to support the business during a critical issue or for any releases/migrations that maybe scheduled. Location of work is Bangalore, India. Initial 6 months, until successful completion of probation period, employees will work from office and then transition to hybrid working model. Reporting structure
• Locally reporting to Working Team Lead in India.
• Matrix reporting to Manager in the USA. Herman Miller is an equal opportunity employer

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.