Innovetive Petcare

Compassionate and adaptable Client Service Representative experienced in supporting fast-paced veterinary and emergency care environments during high-volume weekend operations. Skilled in client communication, emergency intake, scheduling coordination, financial processing, and medical documentation. Known for maintaining professionalism and empathy during stressful situations while supporting efficient workflow between veterinary teams and pet owners. Flexible and dependable with the ability to thrive in seasonal and weekend coverage roles.

Some of the responsibilities you will own in this role:

• Weekend & High-Volume Operations
• Emergency Veterinary Client Support
• Appointment Scheduling & Intake
• Multi-Line Phone Systems
• Financial Transactions & Billing Support
• EMR & Medical Record Documentation
• Veterinary Terminology
• Client Communication & Emotional Support
• Team Collaboration
  • Fast-Paced Environment Management
  • Front Desk Operations
  • Patient Flow Coordination

Preferred Qualifications

• Managed front desk operations during high-volume weekend and seasonal shifts in emergency and specialty veterinary settings.
• Supported emergency patient intake, appointment scheduling, and urgent admissions while maintaining organized workflow.
• Provided compassionate communication and emotional support to pet owners during stressful and emergency situations.
• Processed payments, deposits, and financing discussions with accuracy and professionalism.
• Maintained detailed patient documentation and updated medical records within EMR systems.
• Collaborated closely with veterinarians and technicians to support efficient patient care and client communication.
• Remained calm, organized, and responsive during emergency cases and peak weekend demand periods.

Benefits

• Flexible schedule ideal for supplemental income or balancing personal commitments
• Opportunity to gain experience in emergency and specialty veterinary medicine
• Exposure to a fast-paced, team-oriented clinical environment
• Develop strong multitasking, communication, and crisis-management skills
• Ability to build relationships with veterinary professionals and specialty teams
• Hands-on experience with emergency client care and patient coordination
• Valuable experience for future growth in veterinary or healthcare careers
• Opportunity to make a meaningful impact for pets and families during critical situations

About Animal Emergency & Specialty Center - Chattanooga

Animal Emergency & Specialty Center of Chattanooga is a 24-hour Emergency and Referral facility. We are a one-of-a-kind specialty animal hospital comprised of a cohesive group of experts who values teamwork and client experience. Our hospital is a neighborhood partner and a trusted resource that has the tools to provide advanced diagnostics, evaluation, and treatment.

We provide veterinary care in an environment rooted in comfort and compassion. Our hospital is comprised of a cohesive group of veterinarians who are board-certified, with advanced experience and training in a variety of areas: internal medicine, surgery, and oncology. We use state-of-the-art medical technology and fully equipped surgical suites, including an on-site CT scanner, digital X-ray, ultrasound, and endoscopy.

Hear more about working with us from the team at Animal Emergency and Specialty Center of Chattanooga!

Equal Opportunity Employer Policy

Animal Emergency & Specialty Center of Chattanooga is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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Compensation: