Commonwealth of Massachusetts

Fact Finder (Program Coordinator I) - Recovery from Addictions Program - (260004EJ)

Description

The Recovery from Addictions Program (RAP) Complaints Department is seeking an experienced professional to conduct fact-finding investigations of complaints filed by clients, staff and/or other persons. Other duties include maintaining database information, maintaining logs, and files of complaints, drafting reports and decision letters.

Please note: The selected candidate will work 37.5 hours per week on first shift from 8:30am to 4:30pm Monday - Friday. The days off will be scheduled as Sunday and Saturday. This schedule will have flexibility to complete fact findings based on operational need.

Duties and Responsibilities (These are a general summary and are not all inclusive):

• Conducts fact-finding investigations at RAP in accordance with 104 CMR 32 by researching regulations, protocols, procedures, and policies; by spending a significant time on units conducting interviews with client and staff, and reviews medical records and video recordings, as applicable.
• Drafts reports for review and maintains databases.
• Enters data in the statewide Safety Learning System (SLS) and completes all entries as additional information is received.
• Assists with the development of decision letters for person in charge’s approval.
• As a member of the PI team, assists with compiling and organizing RAP data.
• Serves as a member of the Complaints Disposition Committee, Complaints Review committee and other committees as assigned/appointed.
• Provides technical assistance and responds to inquiries regarding complaint and fact finding process.
• Maintains competencies for working in Complaints/Quality Management.
• Presents Complaints Department Orientation for new employees.

Required Qualifications:

• Ability to analyze information and determine the applicability of information and draw conclusions and make appropriate recommendations.
• Ability to gather and analyze information and write concisely.
• Knowledge of and experience in the complaint and investigation process.
• Ability to establish and maintain boundaries.

Preferred Qualifications:

• Knowledge of reporting requirement to oversight agencies such as Disabled Persons Protection Commission, Department of Children & Families and Elder Affairs.
• Proficient in Excel and database management.
• Knowledge of and professional experience working in human service and substance use disorders fields.
• Knowledge of The Joint Comission and CMS standards.

About the Recovery from Addictions Program (RAP):

The Department of Mental Health (DMH) in collaboration with the Department of Public Health (DPH) Bureau of Substance Addiction Services operates a statewide Recovery from Addictions Program (RAP) for individuals civilly committed by the courts for substance use treatment for up to 90 days (“Section 35 commitment”).

The program model will provide acute detoxification and early clinical stabilization services as we help clients develop community-based linkages to outpatient supports and substance use disorder treatment providers. The individuals treated within this program will be linked upon discharge to a range of services within the DPH continuum of care for substance use conditions. RAP provides administrative, medical, clinical, and non-clinical services. Its mission to provide quality client-centered care and recovery-oriented treatment.

DMH Vision and Mission:

The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research. This critical mission is accomplished by working in partnership with other state agencies, individuals, families, providers, and communities.

Learn more: https://www.mass.gov/orgs/massachusetts-department-of-mental-health

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800-510-4122, Option 4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.*

II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title: Program Coordinator I

Primary Location

: United States-Massachusetts-Taunton-60 Hodges Avenue

Job

: Administrative Services

Agency

: Department of Mental Health

Schedule

: Full-time

Shift

: Day

Job Posting

: Jun 17, 2026, 9:08:30 PM

Number of Openings

: 1

Salary

: 65,578.50 - 94,378.44 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Christina Hyppolite, christina.r.hyppolite@mass.gov - 8572835830

Bargaining Unit: 06-NAGE - Professional Admin.

Confidential: No

Potentially Eligible for a Hybrid Work Schedule: No

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