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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
弊社では、お客様のビジネスの根幹を支えるミッションクリティカルなシステムデータを統合する MuleSoft をはじめ、ApexやLightning Web Components（LWC）といった柔軟なカスタム開発・アプリケーション拡張を可能にする
高度な様々な機能を提供しており、多くのお客様にSalesforce製品をご活用いただいております。
今回Integration Supportのポジションでは、プラットフォームで発生する複雑な問題を解決するため、
メンバーの一員として高い技術力を発揮していただきます。
主な役割はIntegration Supportのスペシャリストとしてお客様が技術的なチャレンジを乗り越え、
成功へ至るまでを支援することです。具体的にはハンズオンによるトラブルシューティング、機能に関する詳しい
説明、ベストプラクティスの案内などを通じてお客様をサポートします。深刻かつタイムクリティカルな状況に
おいては、開発部門とも緊密に連携しながら標準プロセスに則ってお客様を救出し最高の体験を提供します。
これは、お客様が自身の投資に見合う価値を実感していただく上で大変重要な役割です。
また、複数のAPIアプリケーションから構成されるマイクロサービスや最新のコンテナ技術などのトラブルシューティングを通じて実践的で深い知識と経験を磨くことができます。お客様の技術的な課題を共に乗り越えるサポートの
プロフェッショナルとして期待を超える価値を提供し、お客様を成功へと導くことが求められます。
Role Responsibilities:
Role Requirements:
Preferred Requirements:
We offer advanced capabilities that integrate mission-critical system data—including MuleSoft—to support the very core of our customers' businesses. We also enable flexible custom development and application extension using Apex and Lightning Web Components (LWC), helping numerous clients fully leverage Salesforce products.
In this Integration Support role, you will bring your strong technical expertise to the team to resolve complex issues that arise on the platform.
Your primary role will be to support customers as a technical support specialist, helping them overcome technical challenges and achieve success. Specifically, you will provide hands-on troubleshooting, detailed explanations of features, and guidance on best practices to support customers.
In serious and time-critical situations, you will work closely with the development team to rescue customers in accordance with standard processes and provide the best possible experience. This is a critical role in ensuring that customers realize the value of their investment.
Additionally, through troubleshooting of microservices composed of multiple API applications and the latest container technologies, you will develop practical, deep knowledge and experience. As a professional who supports customers in overcoming their technical challenges, you are expected to deliver value that exceeds expectations and guide them toward success.
Role Responsibilities:
Role Requirements:
Preferred Requirements:
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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