Disney Experiences

Job ID 10152605 Location Orlando, Florida, United States Business Disney Experiences

Job Summary:

Department Description:

“We Power the Magic!” That’s our motto at Disney Experiences Technology. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

Team Description:

The DXT team is responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business as well as other initiatives including the MyDisneyExperience app and Hey, Disney!

What You'll Do:

The Lead Technical Project Manager identifies, plans, and coordinates a set of related projects within a program, managing their interdependencies in support of specific business strategies across the Commerce Technology Portfolio and Program. This role also serves as the AI tool and process owner for the team’s project management methodologies—responsible for selecting, standardizing, and continuously improving the practices and AI tooling the team utilizes, including the practical application of AI to planning, forecasting, and reporting.

This role sits with the Commerce Project Management Team, which is responsible for technical project management, project financial management, and program strategy, partnering with Technology, Product, and Design to plan and deliver against our objectives.

Responsibilities:

• Serve as the tool and process owner leader for the team’s AI project management methodologies, evaluating, standardizing, and improving the practices and tooling used across the portfolio.
• Design, develop, and deliver AI-assisted reporting solutions, using advanced analytics and generative AI tools to automate report generation and produce decision-ready insights.
• Establish practical guidelines and documentation for applying AI across the project lifecycle—planning, forecasting, risk identification, status reporting, and stakeholder communication—and help the team adopt them.
• Lead and manage complex project plans, ensuring effective collaboration across teams and workstreams.
• Act as the point of contact for project stakeholders, providing regular updates and ensuring alignment with project goals.
• Use expertise in user AI analytics tools to guide and inform project decisions.
• Monitor project progress, identify potential risks, and implement effective mitigation strategies.
• Facilitate cross-functional team meetings, fostering a collaborative and productive environment.
• Build and maintain comprehensive project documentation, including timelines, budgets, and prioritization plans.
• Assist product owners in developing outcome-based roadmaps, aligning project goals with strategic outcomes.
• Benchmark and recommend tools, providing insights on tool selection, implementation, and rollout.
• Coach team members on project management standards and the practical use of AI-enabled workflows.
• Promote critical thinking and innovative approaches throughout the project.
• Produce monthly expense and capital forecasts.
• Research and provide cause of change for variances from project scope, schedule, and cost.
• Maintain a continuous view of resource demand and capacity across projects, proactively partnering with leadership to plan for leveled resource allocation across development and sustainment activities.
• Translate financial information and objectives to leaders, business partners, Finance, and Sourcing & Procurement to tell the ‘story’ behind the numbers.

Required Qualifications & Skills:

• Minimum of 7 years of project management experience working with technical teams developing enterprise-class solutions.
• Experience owning or standardizing project management tools, processes, and methodologies for a team.
• Hands-on experience applying AI and generative tools (e.g., Copilot, Cursor, Claude) to reporting, forecasting, and project management workflows—transforming complex data sets into actionable insights, automating report generation, and improving forecasting accuracy and executive-level reporting.
• Experience working closely with technology, creative, and user experience teams.
• Experience with budget tracking and cost-benefit analysis.
• Solid ability to drive complex forecasts and capacity plans and to communicate risks and dependencies to leaders and business partners.
• Hands-on experience with practices such as Agile, Lean, Kanban, SAFe and/or Waterfall methodologies.
• Ability to understand architectural and technical aspects of projects.
• Strong organizational, communication (written and verbal), and time management skills with attention to detail.
• Experience with Agile Application Lifecycle Management and development tools like JIRA and Confluence Wiki. Jira expertise is a must.
• Understanding of Agile and SAFe technical practices, DevOps, and testing concepts (CI/CD, TDD).
• Experience coaching and mentoring teams on project management standard methodologies.

Preferred Qualifications:

• Technical project management experience in software development.
• Experience introducing or scaling AI or automation tooling within a project management or delivery team.
• Project Management Professional (PMP) Certification.
• Agile Certifications (CSM; ACP; CSPO; SAFe; LeSS).

Required Education:

• Bachelor’s Degree and/or equivalent experience.

#DISNEYTECH

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The hiring range for this position in Orlando, FL is $148,300 - $198,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.