PCoE Specialist (L3) – Oracle EBS
Job Title
PCoE Specialist (L3) – Oracle EBS
Role Overview
Provide Level 3 technical expertise, governance, and escalation support for enterprise platform services. Act as the primary technical authority for complex incidents, platform standards, service improvements, and vendor engagement.
Key Responsibilities
- Provide L3 technical expertise and escalation support for complex platform issues.
- Lead troubleshooting and root cause analysis for critical incidents.
- Govern platform standards, configurations, and best practices.
- Review and approve significant platform changes and releases.
- Collaborate with vendors and technology partners for issue resolution.
- Support security, compliance, and platform lifecycle initiatives.
- Mentor and provide technical guidance to L2 support engineers.
- Contribute to service improvement and platform optimization initiatives.
Shift Requirements
Support coverage aligned to India and Europe business hours. Participate in on-call support rotation for Priority 1 incidents and critical escalations when required.
Required Skills & Qualifications
Strong platform administration, governance, troubleshooting, and operational leadership experience.
Technical Skills
Strong expertise in:
- Oracle E-Business Suite (R12.1 / R12.2)
- Oracle Workflow and Mailer Administration
- Concurrent Manager Administration
- Oracle WebLogic Server
- Oracle HTTP Server (OHS)
- Oracle EBS Technology Stack (AD/TXK)
- Oracle Database Administration
- Oracle Cloud Infrastructure (OCI)
- Oracle SSO, OID and LDAP Integration
- Release and Deployment Management
- EBS Patching and Lifecycle Management
Hands-on experience with:
- Oracle EBS administration and support
- EBS cloning and environment management
- Workflow and mailer troubleshooting
- Release deployments and patch governance
- OCI-based EBS environments
- Oracle SR management
Experience
8–12 years of relevant enterprise platform administration, engineering, and support experience.
Certifications
Preferred: ITIL Foundation and relevant Microsoft, Oracle EBS, OCI, SQL, or platform-specific certifications.
Soft Skills
- Leadership and ownership
- Mentoring and coaching
- Stakeholder management
- Strong analytical and problem-solving skills
- Excellent written and verbal communication
Nice-to-Have Skills
- Automation and scripting
- Hybrid cloud experience
- Service improvement initiatives
- Vendor management experience
Work Schedule
Monday to Friday – India & Europe Business Hours coverage, with on-call support for critical incidents as required.
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