Apexon

Description:

The SRE team member will primarily handle operational tasks and troubleshooting, steering clear of direct software code changes to maintain efficiency and reduce risk. Deliver responsive and knowledgeable assistance for routine and novel technical challenges. Act as a liaison between L1, and Engineering teams, ensuring effective and prompt issue resolution. Work with the Product and Engineering teams to drive any improvements

Scope of Work:

• Provide support for client reported user issues
• Lead Incident responses, perform RCA and provide on-call support
• Automation (AI) and tooling using scripting (JS, Shell, Python etc.)
• Track recurring issue, contribute to Problem Management
• Contribute to bug fixes and enhancements
• Embed Reliability practices & support production releases
• Escalate unresolved technical problems to Engineering team
• Maintain records of support interactions and resolution runbooks
• Educate & train L1 team on common issue and help in Shift-left initiative

Skills:

• Technical proficiency: Strong Proficiency in Java, Strong understanding of Database concepts (Oracle, SQL, Dynamo DB etc.) and Cloud Concepts / AWS.
• Good to have Skills: Terraform, MongoDB, Spring Boot Framework, Kafka, RESTful API.
• Able to leverage AI tools.
• Troubleshooting expertise: Strong analytical and problem-solving skills to diagnose issues with experience in monitoring tools (CloudWatch) as well as the knowledge of logging and observability practices.
• Communication: Excellent written and verbal communication skills to effectively assist users, document support interactions, and collaborate with engineering and product teams.
• Attention to detail: Ability to maintain accurate records of support cases and resolutions, ensuring compliance with internal policies and protocols.
• Collaboration: Experience working cross-functionally with Support, Business Operations and Engineering teams to escalate unresolved issues and drive improvements in SRE support processes.
• Continuous learning: Willingness to stay updated on evolving technologies and security threats to provide expert guidance and support.