PepsiCo

Overview

CAREERS TO SMILE ABOUT

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact on your career and on the world around you.

The purpose of this role is to support our growing global Supply Chain & Planning capability, centred around our core WMS template. We are seeking a DevOps analyst with strong warehouse process and IT knowledge to drive change adoption, transition to sustain (T2S) and build enterprise capability across the user base to reduce incidents and problems, driving day to day service delivery.

The successful candidate will help deliver and sustain the Affordable WMS (AWMS) roadmap, supporting the deployments envisaged across multiple markets, and will be part of the end-to-end IT centre of excellence for all markets who use the LEA Reply AWMS template. They will also do this for other Supply Chain & Planning platforms.

This role requires a mix of business and technical acumen, stakeholder engagement, and a process optimisation mindset. The expectation is you will be hands-on, driving the delivery of key outcomes and continuous improvement in the service.

You will support the Service Manager in triaging, assigning, resolving (and acting as escalation point for critical) incidents, both during office hours and occasionally out of hours, coordinating with the vendor and with key IT capability teams to assure the end to end service excellence.

You will support the process owners & SMEs in partnering with local BU/OU key users to take ownership of solutions and build capability within their facility, with a ‘train-the-trainer’ culture to drive adoption and reduce dependence on the vendor as well as on the global Enterprise Products team.

A key element of the role will be in implementation, driving process adoption and supporting key users as they learn business and IT processes. Once live, you will support the ‘business as usual’ (BAU) service management, helping with prioritisation of change requests across OUs & new demand, and documenting best practices as Knowledge Base articles in ServiceNow.

The core application in scope, LEA Reply, is a business critical 24/7 operational application essential to enable the fulfilment of demanding customer service targets across PepsiCo, part of PepsiCo’s critical Make Move Sell (MMS) application portfolio. This criticality applies to the end to end process, including integrated systems – primarily SAP ECC, but in some cases local automation solutions driving warehouse productivity (eg. ASRS, autonomous VNAs, conveyoring). As such the role entails critical BIL 1 Application SME accountability.

Responsibilities

• Incident resolution for WMS and integrations, including interfaces with ERP (e.g., SAP), automation systems, and warehouse IT hardware ie. handheld terminals (HHTs) & printers.
• Incident resolution for other applications / platforms supported by the Global Enterprise Products Supply Chain & Planning team, such as our Network Design platform.
• Core IT functional ownership of LEA Reply Europe (and potentially LATAM, subject to global op model evolution) assignment group to ensure ServiceNow incidents and problems are resolved to meet service levels.
• Delivers transition to sustain (T2S) approach and service management for BAU (“business as usual”) to assure PepsiCo standard service continuity for markets once live.
• Supporting all stakeholders in non-vendor defects and issues, especially business process errors, user application errors, or broader competency-based issues.
• Maintains ServiceNow knowledge base of key articles to ensure supporting materials meet the needs of the user base.
• Coordinating, overseeing development, testing & delivery of approved change requests.

Qualifications

• Fluent English. Fluent Spanish.
• IT service management knowledge.
• SAP ECC process knowledge is preferred
• Demonstrable capability of building trust across different cultures, ability to manage challenging stakeholders at all levels. Strong communication, interpersonal and mentoring skills. Proven ability to influence and collaborate cross-functionally and with vendors.
• Autonomous self-starter – not afraid to get stuck into the detail (technical or functional) to get things moving and drive delivery or problem-solving when required. Flexibility to adapt to the demands of the moment – self-reliance & ability to adapt to a changing environment, to achieve the desired outcome.
• Ideal: Warehouse process knowledge; general Supply Chain experience.
• Ideal: LEA Reply WMS experience, SAP ECC user experience, warehouse automation integration experience, and broad knowledge of PepsiCo’s Supply Planning processes & systems.
• Ideal: proficiency in Jira / Confluence / ServiceNow / ADO, with service management experience, reporting to leadership level

What makes us different?

• Hybrid work model: combination of remote and collaborative office experience to enable innovation
• Entrepreneurial environment in leading international company
• Professional growth possibilities & learning opportunities
• Variety of benefits to support your physical, emotional and financial wellbeing
• Volunteering opportunities to help external communities
• About PepsiCo
• We believe that culture should be at the cornerstone of everything we do at PepsiCo. We are agile, innovative and not afraid of failure. We want our team to come to work every day excited to explore new ways to bring enjoyment, refreshment and fun to the world.
• PepsiCo Positive (pep+) is the future of our organization – a strategic end-to-end transformation, with sustainability at the center of how we will create growth and value by operating within planetary boundaries and inspiring positive change for the planet and people.
• So, if you’re ready to be a part of a playground for those who think big, we’d love to chat.
• We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.

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