Rockwell Automation

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Position Summary

Our Sales Support team prioritizes our customers’ needs and the success of our employees. The Sales Support Representative role is critical to our organization. In this position, you will build and maintain strong, long‑term relationships with customers in the industrial sector while working in close partnership with Account Managers within your assigned territory or segment.

You will support sales development with OEMs (Original Equipment Manufacturers), System Integrators, Industry Partners, and End Users, helping them solve unique challenges working closely with different areas of Rockwell Automation to provide the best results in the shortest time.

No two days are the same. You will continuously grow your skills, experience, technical and commercial knowledge, and career through development opportunities that span multiple industries and regions—all while working for an award‑winning, ethical company recognized for its innovation.

Your Responsibilities:

• Act as a key support function for the sales team, increasing the availability and effectiveness of the field sales force.
• Foster an interactive business environment, always focused on delivering a positive customer experience that drives loyalty to Rockwell Automation.
• Understand the business drivers and priorities of the sales teams you support.
• Proactively solve problems and seek opportunities to optimize sales and internal processes.
• Provide insights from internal stakeholders and processes to help field sales teams rethink how they collaborate with internal and support functions.
• Gain exposure to one of the most critical areas of business generation, working closely with field sales teams to:
  • Accelerate business processes,
  • Build qualified networks,
  • Understand different account manager profiles and industry sectors.
  • Develop, mature and close new business opportunities
• Serve as the “right hand” of field Account Managers, using your knowledge, experience, and skills to help customers make the right purchasing decisions (whether for recurring business or value‑based offerings).
• Look for solutions to any requirement from our customers.

The Essentials - You Will Have:

• Bachelor’s degree or equivalent in Technology, Engineering in Control and Automation, or a related field, completed or currently in progress.
• 1+ year of experience in a sales-related environment.
• Proficiency with Microsoft Office tools.
• Intermediate to advanced proficiency in English, with the ability to read, write, and communicate effectively in conversations.
• Hands-on experience with CRM platforms, such as Salesforce, Microsoft Dynamics 365, or similar systems.

The Preferred - You Might Also Have:

• Knowledge and management of AI for automation in workflows.
• Experience in B2B sales.
• Knowledge of industrial automation businesses and related products and services.
• Demonstrated leadership, creativity, influence, and critical‑thinking skills.
• Proven ability to communicate effectively using digital and social media platforms.
• Basic to intermediate proficiency in Portugues, with ability to read, write, speak, and understand the language.

Modality: Hybrid

You will report to: SALES SUPPORT TEAM LEAD, MEXICO

What We Offer

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm.
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program.
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development... and other local benefits!

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of Our organization.

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.