IBM

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

What you'll do:

Release Management

• Own and manage the end-to-end Salesforce release lifecycle from planning through post-deployment validation
• Define, maintain, and communicate the release calendar across all Salesforce applications including ServiceMax, Sales Cloud, and Service Cloud
• Coordinate release activities across development, QA, business analysis, and business stakeholder teams
• Manage change requests, release conflicts, and prioritisation decisions in partnership with the Programme Manager
• Maintain release artefacts including release notes, deployment checklists, go/no-go criteria, and post-release reports
• Enforce release governance standards and ensure all changes follow the defined change management process
• Manage Salesforce sandbox strategy and environment refresh schedules in alignment with release timelines

Cutover Planning & Execution

• Lead the development and maintenance of detailed cutover plans for all major and minor Salesforce releases
• Define cutover runbooks, task sequencing, owner assignments, and rollback procedures for every release
• Facilitate cutover rehearsals and dry-run sessions with technical and business teams
• Own the go/no-go decision process and coordinate with leadership, business owners, and technical leads prior to every production deployment
• Manage hypercare periods post-cutover, including incident triage, defect prioritisation, and business communication
• Coordinate with downstream system owners (ServiceMax, MuleSoft, SAP, etc.) on integration cutover dependencies

Stakeholder & Communication Management

• Serve as the primary communication point for all release and cutover activities to business and technology leadership
• Produce and distribute release status reports, cutover dashboards, and post-release summaries
• Facilitate release readiness reviews and cutover command calls with cross-functional stakeholders
• Manage escalations during cutover windows and ensure rapid resolution of blocking issues

Process & Continuous Improvement

• Define and continuously improve release and cutover processes, templates, and governance frameworks
• Conduct post-release retrospectives and implement lessons learned into future release cycles
• Track and report on release KPIs including release success rate, cutover duration, defect escape rate, and rollback frequency
• Support the transition of applications into the Experience Factory (EF) model

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• Salesforce Platform Expertise: Experience with designing, implementing, and supporting Salesforce CRM solutions, including LWC and integration. • Agile Methodologies Knowledge: Experience with Agile, Scrum, and Waterfall methodologies to ensure a smooth software development lifecycle. • Solution Development Skills: Experience in developing tailored solutions to address clients' unique business needs, leveraging Salesforce's extensive offerings. • System Testing and Quality Assurance: Experience in conducting system testing, user acceptance, and change management programs to ensure a successful implementation. • Business Analysis and Configuration: Experience in guiding clients through business analysis, system configuration, and user adoption processes.

Preferred technical and professional experience

What you'll bring:

• 5+ years of experience in Salesforce release management or Salesforce delivery roles
• Strong understanding of Salesforce platform architecture, deployment tools (Salesforce CLI, Change Sets, ANT, Copado, Gearset, or equivalent)
• Proven experience managing complex cutover events including multi-system, multi-team production deployments
• Experience with Agile / SAFe delivery models and sprint-based release cycles
• Strong command of ITSM / change management processes (ServiceNow or equivalent)
• Excellent stakeholder management, communication, and facilitation skills
• Experience working with validated or regulated environments (SLC / GxP preferred)

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.