DeepLearning.AI

Responsibilities for the Role Include:

• Own customer deployments end-to-end at the technical working level: daily operations, training, configuration, incident triage
• Configure Ayama for new customers: enterprise system integrations, operational data mappings, asset hierarchy, customer-specific workflows
• Debug customer-affecting issues end-to-end: read logs, trace through pipelines, patch in production, file precise root-cause reports for engineering
• Scope and execute pilot deployments as Ayama brings on new customers
• Translate field reality into structured product feedback that engineering can act on directly
• Build customer-specific scripts, integration adapters, and small tools that don't belong in core product code

Requirements For the Role Include:

• 5+ years of hands-on software engineering experience
• Daily Python fluency (Django/FastAPI preferred, transferable from Flask or other modern Python frameworks)
• Strong SQL: joins, aggregations, window functions, and reading query plans
• Track record of customer-facing engineering: deployments, integrations, or incident response with customers in the room
• Comfort debugging production issues in code you didn't write
• Direct, structured communication: you can write a clear bug report and explain a technical issue to a non-engineer
• Cloud experience (GCP preferred) and at least one shipped integration with an enterprise system (ERP, CRM, CMMS, or similar)

Nice To Haves Include:

• Prior Forward Deployed Engineer, Implementation Engineer, or Solutions Engineer experience at enterprise or B2B SaaS companies
• ERP / CMMS integration experience
• Industrial or operations domain background: heavy assets, telemetry, asset management
• Background in a physical-engineering discipline (mechanical, electrical, industrial)

Why Join Ayama:

• Exclusive Ecosystem: Unparalleled access to AI Fund's experts and Dr. Andrew Ng's network of AI luminaries.
• Real-World Impact: We are solving critical performance gaps in energy supply while demand driven by global electrification skyrockets.
• Growth Path: First role on what will become Ayama's customer engineering function. Lead and hire that team as the company scales.