InterContinental Hotels Group

Engineering Supervisor

Welcome to the Kimpton Naluria Kuala Lumpur family. Now that you are part of our family, let’s explain the role you will play.

Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities.

WHAT WILL I ACTUALLY BE DOING?

Our hotel is only as good as the people it employs; that’s why we picked you. You’re passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their stay unforgettable, in all the right ways.

You've proven you can succeed in a fast-paced, guest-focused, no two days the same environment, and we will offer you plenty of opportunities to find your niche and grow. You’ve told us you are approachable and flexible, so working in a role where making the right impression is key, is certainly perfect for you.

You’ll be working with a friendly, motivated team who you will recruit and lead with your distinctive style and work with them to develop their full potential and ensure everyone provides genuine heartfelt care to our guests.

Regarding the role, it’s as the job title says really, you will be out in Hotel. You are responsibility for the whole team that the guests will come to your area to have calm and relax experience, so it’s key that you know your stuff.

You will need to use your great communication skills and build strong relationships with the other teams to ensure our guests stay is seamless and effortless.

It’s a physical role and although there are the usual meetings and briefings, you will be on your feet most of the day out and about in the hotel chatting with your guests and your team, so fitness will be key for you, although reasonable adjustments will be made where we can.

• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
• To ensure that each section of the Engineering Division is managed efficiently, maximizing productivity and quality of work.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.
• Listens, apologies with empathy, finds a solution and follows through when resolving guest problems.
• Assumes the responsibility to notice when the guest is not satisfied and uses best judgments as to when it is appropriate to use the 100% guest Satisfaction Guarantee.
• Assist the Chief Engineer & Assistant Chief Engineer in the development of preventative maintenance plans.
• Makes preventative maintenance schedules for all equipment in the mechanical plant as well as for that of other departments such as laundry, kitchen, swimming pool, etc.
• Complete preventative maintenance schedules for equipment in the major plant including air conditioning units and fans, pumps, automatic control systems, etc.
• Ensures that all equipment is operated effectively by directing and supervising the operation of all running equipment.
• Maintains routine reports by recording daily meter readings and interpreting daily log sheets.
• Keeps Chief Engineer closely informed of anything that could indicate malfunctions.
• Detects when plant or equipment needs repair, or when it is not economically justifiable to repair, by closely monitoring repair history of all major equipment.
• Ensures that all applicable requirements are complied with by maintaining contact with local authorities such as fire brigade, electricity suppliers and the Health Department.
• Improve the effectiveness and efficiency of the operation of the department and/or hotel whenever possible by making suggestions to the Chief Engineer & Assistant Chief Engineer.
• Attends relevant training to remain current on proper techniques.
• Maintains a safe and secure environment for customers and employees.
• Ensures that all employees follow safety rules and emergency procedures.
• Takes corrective action where required to improve safety of work area.
• Utilizes leadership skills and motivation techniques on order to maximize employee productivity and satisfaction of direct service.
• Selects, orientates and trains qualified employees.
• Conduct effective employee meetings and counseling sessions.
• Determines, communicates and monitors achievement of standards of performance on a timely basis.
• Attends work on time and as scheduled.
• Follows hotel grooming, hygiene and dress standards.
• Minimize safety hazards by following all safety rules and procedures.
• Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.

To assist the Duty Engineer in the effective implementation of the Engineering Policies and Procedures in the assigned Place of Work. Through hands-on management conduct and supervise day-to-day Repair and Maintenance and assigned projects required to keep the equipment, building and grounds in optimum condition.

You need to participate in the Hotel Energy and maintenance Committees to assist the Hotel operation in implementing stringent energy and maintenance procedures. Furthermore, you need to be a member of the Hotel Firefighting and Emergency Team. Last and not least, all plumbing, electrical & mechanical tasks together with guiding technicians will be under your scope of work.

WHAT WE’RE LOOKING FOR

A focused individual with passion, personality, individuality, integrity, creativity and drive for continuous improvement. A can-do attitude.

WHAT WE NEED FROM YOU

Your knowledge and skills to provide the highest possible quality of service.

Your guidance and ability to support technicians in times of uncertainty. To take the lead when solving the unsolvable.

To undertake unfamiliar additional tasks which you might not have done before, but you will have the right frame of mind to take on anything which is passed in your direction.

You are part of our team because we saw that you had creativity, so please bring this into your role also by sharing any ideas that you have, to make things even better.

Image is key to us so we will make sure you look the part, supplying a smart uniform so you can be proud to work with us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.