About This Role
Build ServiceNow automation that replaces meaningful manual process at enterprise scale — across ITSM, ITOM, HRSD, and custom apps.
The team
ACI Infotech is a certified ServiceNow partner delivering ITSM, HR Service Delivery, and workflow automation for global enterprises. The Digital Transformation practice uses ServiceNow to take real friction out of customer operations — request fulfillment, CMDB, change management, and beyond.
Responsibilities
- Design and develop ServiceNow applications across ITSM, ITOM, and custom scoped apps.
- Build complex workflows using Flow Designer, Business Rules, and Script Includes.
- Integrate ServiceNow with ERP systems, cloud platforms, and third-party APIs.
- Participate in client requirements workshops and technical design sessions.
- Support platform upgrades, testing, and go-live activities.
Requirements
- 4+ years ServiceNow development experience.
- Strong JavaScript, REST API integration, and Flow Designer skills.
- ServiceNow Certified System Administrator (CSA) required; CIS-ITSM or CIS-HR preferred.
- Experience with ITOM, HRSD, or Customer Service Management is a plus.
- Direct client interaction skills — workshops, requirements gathering, demos.
Benefits
- Competitive salary and equity
- Health, dental, and vision insurance
- 401(k) with company match
- Flexible PTO policy
- Remote work options
ACI Infotech
Enterprise technology consulting firm serving Fortune 500 clients globally.
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