IT@JH Client Technology Solutions is seeking an IT Operating Unit Director who is responsible for owning the overall Executive Service delivery for Johns Hopkins senior leadership, ensuring executive-facing IT support is delivered consistently within the community of executives covered under this support service. The customer base consists of JHU, JHHS, JHM executives across multiple campuses with the core services being delivered on the Johns Hopkins University Homewood and Johns Hopkins Medicine East Baltimore campuses. Core job responsibilities include overseeing service delivery, establishing priority projects, ensuring security and compliance requirements are being met, coordinating executive travel, overseeing Diligent Board management, and coordinating executive support efforts spanning the entire Johns Hopkins enterprise. The customer base uses a variety of client devices which included Windows PCs (Dell and Microsoft), Apple MacBook, iOS devices and the total customer base supported within the 2 executive teams is approximately 1000 customers with 250 carrying an executive support distinction.
Job Scope/Complexity
- The scope of authority of the IT (TBD) Director position encompasses one of the following,
- Typically, responsible for one or more major IT functions of moderate complexity (e.g., computer operations and help desk support) that significantly impact operations and support the entire university, health system, or both. May be responsible for one or more complex/highly technical functions of smaller scope or impact to operations and support of the entire university, health system, or both.
- All IT functions of a school or division of the university that requires a moderately complex to complex IT environment.
Central
- Typically has responsibility or significant input into a million plus dollar budget including both capital and operating expenses. Technology and business decisions are complex, have a high impact, and must take into account the various base of products and services supported externally, as well as the unique business needs of the division, in order to ensure appropriate integration. Typically has responsibility for a moderate to large size staff comprised of direct and indirect reports of managers and staff.
Division
- Responsible for the entire IT budget for the division, typically multi-million including both capital and operating expenses. Technology and business decisions made within the division are complex, have a high impact, and must take into account the various base of products and services supported externally, as well as the unique business needs of the division, in order to ensure appropriate integration. Typically has responsibility for a moderate to large size staff comprised of direct and indirect reports of managers and staff.
- Throughout this job description, “division” refers to the boundaries of responsibility defined by this scope.
Specific Duties & Responsibilities
- The responsibilities listed below are typical examples of the work performed by this position.
- Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.
Strategy & Planning
- As a member of a senior management team, contributes or leads strategic and tactical planning to achieve divisional goals by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future technologies.
- Develop technology solutions to anticipate the division’s needs, be cost-effective, reliable and compatible with existing and emerging technologies.
- Anticipate change and be agile to respond when technology requirements emerge and evolve.
- Based on understanding of divisional goals, mission, and culture, assess impact and effectiveness of technology to ensure it supports the division’s needs.
- Provides input to, and has responsibility for, ongoing operations, budgets, a multi-year budget forecasts and both strategic and operational planning.
- Balances available personnel and funding resources in support of meeting both operational and strategic imperatives. Recognizes situations that present themselves and takes action with leadership to address significant issues.
- Works with constituents in conjunction with other IT leaders to interpret customer business needs and makes recommendations for strategic investments in technology, applications, business process, personnel, etc. that meets the agreed upon goals of the division.
- Leads the development of technology related policies and procedures for the division.
- Ensures that applicable Hopkins policies, practices, and regulatory requirements are addressed and followed within his/her area of responsibility.
Relationship Management
- Represents senior IT or divisional leadership, often with delegated authority, in meetings both within and outside of Hopkins.
- Manage the customer relationship and satisfaction as well as adherence to service level agreements.
- Create and promote a culture of excellent customer service.
- Facilitate and influence division wide strategic initiatives to achieve division goals.
- Maintains relationships with strategic technology vendors for the division.
Project/Product Responsibility
- Has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the division.
- Often primarily responsible for multiple major IT projects that impact the division.
Staff Management
- Develops and implements an effective and efficient organizational structure that, within the bounds of its responsibilities, supports the ongoing operations of the division.
- Recruits, develops, retains, organizes and manages the performance of staff.
- Performs other related duties as requested.
On Call Requirements
Supervisory Responsibility
- The person in this role will oversee 2 managers with each of these managers responsible for a team of 5-7 people providing support to executives in the Johns Hopkins East Baltimore and Johns Hopkins University Homewood campuses.
- Additionally, the incumbent will have influence over executive support provided to most of the larger Hopkins campuses for both JHM and JHU.
- This role will meet regularly with senior IT leaders (Chief Information Security Officer, VP Infrastructure/CNO, DCISO, and many other members of IT leadership).
Minimum Qualifications
- Bachelor's Degree.
- Eight years of progressively responsible IT management experience including three years of management/supervisory experience.
- Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
- Demonstrated history of providing excellent customer service at the highest levels of the organization
- Instill and inspire others to provide service with a sense of urgency and anticipate the needs of the community served
- Mastery of client infrastructure technologies, client device security best practices, and must be able to communicate at all levels of the organization
- Advanced experience supporting various infrastructure applications including: Microsoft Endpoint Manager (Intune), SCCM, Active Directory, Ivanti VPN, Remote Desktop Services, Microsoft Teams/Zoom, MFA Solutions, AV Technologies, Diligent Board Management, Various reporting and Analytics tools such as Power BI/Splunk for SLA tracking, Citrix/virtualization
- Fluent in support of Apple/Mac and secondarily Microsoft/Windows
Classified Title: IT Operating Unit Director
Role/Level/Range: L/04/LG
Starting Salary Range: $111,800 - $195,900 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: Mon-Fri 8:30am-5:00pm
FLSA Status: Exempt
Location: Hybrid/JH at Harbor East
Department name: IT@JH Client Technology Solutions
Personnel area: University Administration
Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.
Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/.
Vaccine Requirements
Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.
The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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